Turndown Attendant

Accorhotel; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Discounted Accor rates

Medical, dental, vision, life ins.

Career development opportunities

CSR activities

Job summary

Raffles Boston is seeking a friendly and attentive Housekeeping Turndown Attendant to perform nightly turndown and assist with service requests. You will maintain guest privacy, follow hotel procedures, and ensure rooms and public areas meet high standards of cleanliness and safety.

Applicants should have prior housekeeping experience as an asset and be able to communicate effectively with guests and colleagues. This is a; full‑time hourly position with Accor benefits.

Qualifications

• Previous housekeeping room attendant experience is an asset.

Responsibilities

• Perform daily turndown and service requests as assigned by the manager on duty.
• Maintain guest privacy and security by following hotel procedures.
• Complete daily checklists and report any room or maintenance issues.
• Ensure public areas, guest rooms and back-of-house areas meet hotel standards.
• Attend pre-shift meetings and communicate effectively with staff.
• Review turndown lists, stock caddie, and handle Lost and Found per standards.
• Ensure comfort and satisfaction of guests throughout their stay.

Skills

Attention to detail

Customer service

Communication skills

Team player

Job description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Housekeeping Turndown Attendant is responsible for the daily room Turndown and service requests as assigned by the manager on duty. This task should be completed while being attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean and safe environment throughout their stay.

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inform management of any guest issues as they arise to ensure a quick recovery.
• Complete daily checklists.
• Report to management any issues with rooms.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Ensure guest privacy and security by correctly following Hotel procedures.
• Attend pre-shift meetings for Turndown attendants and housemen.
• Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
• Turndown each assigned room per management list.
• Handle items for "Lost and Found" according to the standards.
• Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
• Prepare housekeeping cleaning cart for next day’s use.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Review Housekeeping daily information sheets.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Education & Experience

• Previous Housekeeping room attendant experience is an asset.

Physical Requirements

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching.

General Requirements

• Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always.
• Maintain a great work ethic through hard work and dedication.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Attend required meetings and training indicated per management.
• Maintain high standards of personal appearance and grooming.
• Cooperate with all departments by being a great team player.
• Must be able to maintain confidentiality of information.
• Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day.
• Must have an eye for details to ensure perfectly cleaned rooms.
• Perform other duties as requested by management.

• Hourly Wage:Intro rate at $23.07wage after 6 monthsperiod at $24.71and after 12 months period $32.95
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities