Turn Down Attendant

Pacific Hospitality Group; Phoenix, Northern (AZ, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Denú Hotel & Spa in Phoenix, AZ is hiring a Turn Down Attendant for the PM shift. The role provides evening turndown service, tidies guest rooms, replenishes linens and amenities, and responds to guest requests to ensure a high standard of comfort and presentation.

The position requires no formal education and welcomes candidates with prior housekeeping experience in a hotel setting. Strong guest-service mindset and the ability to work flexible schedules are important.

Qualifications

• No formal education required.
• Prior housekeeping experience in a hotel environment desired; luxury hotel or resort experience preferred.
• Ability to communicate clearly, read and comprehend simple instructions, and maintain discretion with confidential information.

Responsibilities

• Provide turndown service for assigned guest rooms and other areas.
• Tidy rooms, refresh presentation, replenish linens and amenities.
• Respond to guest requests related to room cleanliness and amenities.
• Maintain housekeeping carts and linen supplies in clean, orderly condition.
• Report repairs, safety concerns, and any unusual circumstances to management.

Skills

Guest service mindset

Attention to detail

Communication

Flexible schedule

Education

No formal education required

Job description

## Turn Down Attendant (PM Shift)Apply: Denú Hotel & Spa - Phoenix, AZ: Full time: Posted Today: JR100539**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment**## Job Description**Position Summary**The Turn Down Attendant provides evening turndown service for assigned guest rooms and guest areas in accordance with department procedures and luxury service standards. This role tidies rooms, replenishes linens and amenities, responds to guest requests, and helps ensure every room is comfortable, refreshed, and prepared to exceed guest satisfaction. The attendant promptly reports damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, safety concerns, and any unusual circumstances to management or Security as appropriate.**What You Will Accomplish****Key Responsibilities*** Provide turndown service as directed for assigned guest rooms and other guest areas according to department procedures and standards.* Tidy guest rooms, refresh room presentation, replenish supplies, amenities, and linen, and ensure rooms are prepared to exceed guest satisfaction.* Respond promptly and courteously to guest requests related to room cleanliness, amenities, and linen.* Maintain linen closets and housekeeping carts in a clean, neat, stocked, and orderly condition according to housekeeping, safety, and security procedures.* Perform guest room attendant duties when needed, including changing linens, making beds, cleaning bathrooms, sweeping, dusting, emptying trash, and maintaining balconies or terraces.* Clean corridors, service areas, and assigned housekeeping spaces; assist with Laundry or other Housekeeping activities as needed.* Immediately report needed repairs, maintenance issues, unsafe conditions, accidents, damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, and other unusual circumstances.* Resolve guest complaints within scope of authority and refer unresolved matters to management; notify supervisors of issues involving guest complaints, intoxication, or disruptive behavior.* Return found items from guest rooms, hallways, or back-of-house areas to Housekeeping and log required information, including date, location found, description, and finder name.* Follow all hotel safety policies, OSHA requirements, PPE procedures, HAZMAT/MSDS guidelines, and proper sharps disposal and handling procedures.* Report to work as scheduled, on time and on a regular basis, as an essential function of the position.**What You Will Bring****Qualifications*** No formal education required.* Prior housekeeping experience in a hotel environment desired; luxury hotel or resort experience preferred.* Positive attitude, professional demeanor, strong guest-service mindset, and commitment to a high level of guest satisfaction.* Ability to communicate clearly, read and comprehend simple instructions, short correspondence, and memos, and use discretion with confidential or sensitive information.* Ability to perform basic math skills, including addition, subtraction, multiplication, and division.* Ability to work efficiently at a quick pace while maintaining accuracy, neatness, attention to detail, and room presentation standards.* Flexibility to work varying schedules based on business needs, including holidays, weekends, and alternate shifts.* Ability to complete required training as scheduled and maintain a clean, professional appearance and demeanor.**Physical Requirements and Work Environment*** Regularly stands and walks for sustained periods, frequently grasps objects, reaches, stoops, crouches, balances, pushes, pulls, and moves furniture or equipment.* Regularly lifts and moves objects such as carts, furniture, and linens; may exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly.* Requires visual acuity to determine the accuracy, neatness, and thoroughness of assigned work.* May work indoors and outdoors and be exposed to heat, humidity, noise from vacuums and laundry equipment, vibration, moving mechanical parts, electrical current, cleaning chemicals, fumes, odors, dust, infectious diseases, and blood-borne pathogens.* Must wear non-slip, oil-resistant shoes and use assigned PPE as trained; promptly report defective, damaged, lost, or improperly fitting PPE or equipment.