Tulsa Multi-Site Ops Leader — Drone Delivery

Manna Air Delivery; Tulsa (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Manna is redefining delivery with drone-based services. This Operations Manager position leads the Tulsa metro, owning daily performance, safety, and cost while scaling from ten bases to twenty and beyond.

You will manage Area Supervisors and an Operations Coordinator, recruit and develop ground crews, and drive data-led improvements in a fast-growth setting. Join a safety-focused, high-energy team delivering the future of urban logistics.

Qualifications

• 5+ years running multi-site operations.
• Experience managing a large hourly or part-time workforce across multiple locations.
• Track record of developing frontline staff into supervisory roles.
• Experience opening new sites and bringing them into live operation.
• Data-driven leader who thrives in fast-paced, high-growth environments.
• Valid US driver’s license with a clean driving record.
• Based in Tulsa or willing to relocate quickly; willing to travel to other US markets.
• Able to work indoors and outdoors; stand, walk, and bend on site; operate company vehicles.
• Able to pass pre-employment background screening.

Responsibilities

• Own daily performance across Tulsa bases: uptime, order fulfilment, cancellations, safety and turnaround.
• Ensure the ground operation meets our Operations Manual and the standards required by our Part 135 partner.
• Manage the Area Supervisors and Operations Coordinator, including recruitment, performance, development and succession.
• Own recruitment, onboarding, training and retention of a large part-time ground crew across the metro, with a continuous pipeline.
• Own the shift lead programme: identifying crew ready to step up, training them and holding the standard.
• Own rostering and scheduling across every base, seven days a week, including leave, absence and the on-call rota.
• Build a culture where crews turn up, take the work seriously and want to stay.
• Bring new bases live, working with deployment and site delivery teams from handover to first flight.
• Own the day-to-day operational relationship with our Part 135 partner, holding aircraft availability and turnaround times and escalating when they slip.
• Own the operating cost of the metro, including cost per delivery, and hold Area Supervisors accountable for their areas.
• Monitor operational and safety metrics, investigate what's behind them and drive the fixes.
• Structure the team so we can add bases without redesigning how the metro runs.

Skills

Multi-site operations

Workforce management

Staff development

Site opening

Data-driven leadership

Driver's license

Travel willingness

Location flexibility

Education

Bachelor's degree or equivalent

Job description

Manna is redefining delivery with drone-based services. This Operations Manager position leads the Tulsa metro, owning daily performance, safety, and cost while scaling from ten bases to twenty and beyond.

You will manage Area Supervisors and an Operations Coordinator, recruit and develop ground crews, and drive data-led improvements in a fast-growth setting. Join a safety-focused, high-energy team delivering the future of urban logistics.