TubeTech Specialist

Socket.dev; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Company-paid training

Job summary

IGS seeks a field services manager to oversee site operations for complex petrochemical projects, ensuring safety, quality, and timely delivery. You will lead 5–12 technicians, coordinate logistics, and maintain client communications to align with project plans and budgets.

Travel up to 4–7 months, with international assignments, and provide technical guidance while upholding IGS values and driving efficiency and customer satisfaction.

Qualifications

• Experience with specialized technology-based field services ops servicing petrochemical industries is preferred.
• 1-3 years progressive responsibility in site responsibility and on-site management required.
• Welding and fabrication experience preferred.
• 2-5 years hands-on management of craftsmen with proven track record.
• 5+ years of turnaround experience in chemical/petro industry facilities.

Responsibilities

• Assist in Generating project plan summarizing schedule of events.
• Communicate resource requirements and oversee travel lodging and other personnel logistics.
• Verifies resource availability and addresses deficiencies to ensure appropriate levels of personnel are assigned.
• Requests project equipment, materials and consumables from internal resource providers.
• Aids the TL/PS with Team schedule and confirms departures and arrivals as needed.
• Prepares, maintains, and controls project management files and reports for pre and post job work.
• Obtain required customer approvals and signatures on project specific requirements.
• Responsible for on-site quality management.
• Manage project scope and changes with client communication and impacts.
• Assist Project Manager with schedule management, progress tracking and projections.
• Assist with management of work within scope of contract.
• Assist with critical path schedule and equipment specifications.

Skills

Problem solving

Hands-on approach

Management skills

Effective communication

Self-sufficiency

Situational leadership

Team-based collaboration

MS Word/Excel/Project

Open to new ideas

Industrial environment

Education

Petrochemical field services experience

1-3 years on-site management

Welding and fabrication experience

2-5 years crew management

5+ years turn-around experience in chemical/petro facilities

NACE CIP Level 1/2 an advantage

Job description

Critical features of this job are described under the headings below. They are not meant to be all inclusive and are subject to change at any time due to reasonable accommodations or other business reasons.

General Purpose of the Position:

Ensure compliance with all health, safety, environmental, and quality programs and policies. Responsible for, and actively manages IGS field services personnel and communications with client while building and maintaining interpersonal relationships. To implement resource plan, mobilization, project safety, personnel, equipment, material control, project documentation and reporting. Support customer relations and communication, scope and quality management, demobilization, and post project review for Hot Tek and Tube Tech projects from a site location within the quoted time and budget. Understand IGS product and service offerings and how they relate to solving metal wastage problems for customer equipment and processes; support growth of strong customer relationships. Provides feedback to IGS management team for corporate strategic initiatives related to customer service, safety, quality, project incentives and technical training needs. Supports IGS strategic growth objectives through execution of quality projects that directly impact the scalability and efficacy of IGS. Acts as a company liaison with the project client on all matters related to safety, timeline, identification of additional work and upsell opportunities.

Critical Success Factors:

• Monitors Team Performance to ensure end of project evaluations are completed accurately and fairly by the Team Leaders at the end of the project


• Accountable for ensuring that site operations are conducted in a safe manner and in accordance with all IGS and customer specific safety standards and procedures


• Utilizes interface occasions to provide the customer with information regarding IGS’s value, differentiation and potential upsell opportunities, networks with customers to identify future opportunities on the current project as well as other projects both within and outside their fleet


• Understands how losses in efficiency, consumable usage, and waste effect gross margin of the project and adversely affect project bonus payments


• Manages work flow through Team Leaders to gain both effectiveness and efficiency o Coaches and mentors Team Leaders as necessary


• Performs all reporting and administrative tasks in an expedient and accurate manner


• Conduct is professional at all times through personal adherence and coaching of Team Leaders in the use of IGS Values (the IGS Way)

Essential Duties and Responsibilities:

Project Planning (in Collaboration with the Operations Manager):

• Assist in Generating project plan summarizing schedule of events


• Communicate resource requirements


• Oversees travel lodging and other personnel logistics or aids Team Leaders and/or Project Managers as needed


• Verifies resource availability and identifies / addresses deficiencies to ensure appropriate levels of personnel are assigned to the project


• Requests project equipment, materials and consumables from internal resource providers


• Aids the TL/PS with Team schedule & confirms departures and arrivals as needed.


• Prepares, maintains, and controls project management files and reports for pre and post job work.


• Obtain required customer approvals and signatures on project specific requirements.

On Site Project Engineering:

• Responsible for on-site quality management.


• Manage project scope and manage scope change with regards to client communication and technical and/or quality impacts.


• Assist Project Manager with schedule management, progress tracking and projections.

Project Execution:

• Assist with management of work within scope of contract


• Assist with management of critical path schedule


• Assist with management of equipment specifications, material, and consumables on site


• Technical guidance of 5 to 12-man crew.


• Approve man hours on weekly timesheets for payroll and helps Team Leaders with completion of timesheets


• Understand IGS and customer health & safety policies, guidelines and procedures and ensure compliance


• Assist with technical on-site client communication.


• Coordinate final inspection by customers’ and external inspectors


• Must be able to repair and maintain equipment during operation.


• Must be able to inspect and identify unsafe conditions.


• Must be self-motivated.

Equipment and Processes Support

• Understand IGS product and service offerings.


• Perform quality inspections, as needed, of solution provided.


• Analyze quality data and communicates recommended solutions with the IGS Engineering department based on the results


• Understand equipment operation and requirements for repair and maintenance and provides guidance and/or assistance as needed to teams


• Plan, execute, and support technical internal/external projects.


• Participate in new product development and commissioning


• Repair and maintenance of equipment


• Support training activities.


• Support Operations Manager with Method Statement/ITP development


• Use judgement in dealing with what are often complex and difficult technical problems to determine root cause and deploy solutions


• Demonstrate a strong “customer service” attitude regarding communication and project completion through balanced updates and maximization of productivity


• Understand which decision makers are to be brought into any issue outside of individual control

Business Development Support:

• Attend client equipment inspections.


• Scope and communicate additional project opportunities discovered on-site


• Accompany sales personnel for site visits


• Operational evaluation of opportunities.

Skills and Abilities Required:

• Problem solving and trouble shooting.


• Hands-on approach.


• Management skills to coordinate, organize, plan, and execute complex industrial projects


• Effective communications and interpersonal skills to supervise people and coordinate with others within and outside of the company


• High level of self-sufficiency and initiative


• Good situational leadership awareness and understanding of when any given situation calls for a directive or a supportive posture


• Willing to lead and or follow in a Team Based environment


• Good computer software skills including, MS Word, Excel, and Project software


• Open to new ideas and a team player


• Ability to work in an industrial environment

Effort/Working Conditions:

• Job is performed in a challenging environment in various client facilities which includes but are not limited to refineries, paper mills, and power plants in both the USA and international locations


• Difficult working conditions characterized by long hours with 12 hour shifts


• Work on project sites is often performed in full personal protective equipment


• Must be physically able to move in and out of confined spaces and work on heights.


• 4 to 7 months of extensive travel, including international travel, most projects are 2-6 Weeks in duration

Education and Experience Required

• Experience with specialized technology-based field services operations servicing Petro Chemical industries is preferred.


• 1-3 years’ progressive responsibility in site responsibility and on-site management required.


• Welding and fabrication experience preferred.


• 2-5 Years hand-on management of craftsmen (proven track record in effectively managing small and medium sized projects required)


• 5+ Years of turn around experience (experience with the operations and environments of chemical and petroleum industry facilities)


• NACE CIP Level 1 and 2 an advantage

Benefits

Benefits eligibility is subject to company policy and applicable plan terms. Eligible employees may receive a competitive benefits package including:

• Medical, dental, and vision insurance (Full Time Employees Only)


• 401(k) with company match


• Paid time off and company holidays (Full Time Employees Only)


• Company-paid training

Equal Employment Opportunity

IGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under applicable law.