TSG Technician II

United Parcel Service Sweden Aktiebolag; Sharonville (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS is seeking a professional to oversee IT services, support, and project deployments, ensuring cost control and excellent customer experience. The role involves leading teams, performing root cause analysis, and coordinating with vendors and stakeholders across the organization.

The right candidate will have experience in IT service delivery and be able to work with cross-functional teams to drive successful outcomes in a fast-paced environment.

Qualifications

• U.S. citizenship or national status, or otherwise eligible to work in the U.S.
• Experience in IT service delivery, support, and project deployments is desirable.

Responsibilities

• Lead, manage, and coordinate delivery of IT services and project deployments.
• Analyze root causes, KPIs, and SLAs to drive performance and cost control.
• Coordinate with cross-functional teams and external vendors to ensure customer satisfaction.

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Other Criteria:

• Job Grade: 009
• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
• Shift: Monday - Friday 3 pm to 11:30 pm
• Last day to apply is 10/22/2026 End of day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.