TSG Technician II

UPS Supply Chain Solutions, Inc.; Sharonville (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. seeks a skilled IT program/delivery professional to ensure the successful execution of customized IT solutions and organizational initiatives.

You will leverage root cause analysis, KPIs, SLAs, and cross-functional teams, coordinating with partner vendors to deliver outstanding customer experiences across information technology services, support, and project deployments. Role may involve coding or integration with external systems, and requires daily management

Qualifications

• Requires experience in analysis and problem solving across IT services.
• Strong collaboration with cross-functional teams and vendors.
• Capable of training and developing departmental resources.

Responsibilities

• Ensures successful execution and implementation of customized IT solutions and initiatives using RCA, KPIs, SLAs, and cross-functional teams.
• Leads and coordinates delivery of exceptional customer experience for IT services, support, and project deployments.
• May require coding, programming, and/or integration with external customer technology and systems.
• Manages daily costs, staffing, equipment inventory, system compliance, safety and security of resources.

Skills

Root cause analysis

Project coordination

Customer experience

Education

Vocational or technical degree

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Other Criteria:

Job Grade: 009

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

Shift: Monday - Friday 3 pm to 11:30 pm

Last day to apply is 10/22/2026 End of day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.