TSG Support Technician with Driving

Expedite Technology Solutions; Greenville (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology solutions provider is seeking a support technician to assist users with computer and telecommunication systems. Responsibilities include troubleshooting, software installations, and user training. Candidates must have an Associate's Degree in Computer Science and A+ certification. Strong communication and problem-solving skills are essential. The role requires travel and flexibility in shifts.

Qualifications

• A+ certification required.
• Proficient in Microsoft Office applications.

Responsibilities

• Provides support activities in an assigned area.
• Troubleshoots and resolves problems on computer and telecommunication systems.
• Trains users on supported software and hardware.

Skills

Communication

Problem Solving

Decision Making

Education

Associate's Degree in Computer Science

Bachelor's Degree

Tools

Microsoft Office Access

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Duration: 0-12 month(s)

Description/Comment:

• Provides support activities in an assigned area.
• Performs equipment exchange and records inventory controls.
• Handles software installations and program updates.
• Troubleshoots and resolves problems on computer and telecommunication systems.
• Trains users on supported software and hardware, understanding technology from both a user and technical perspective.
• Assists users in resolving computer-related issues such as hardware or software inoperability.
• Travel is required using personal vehicle to provide technology support for customers and to support various locations and solutions.
• Willing to work various shifts, including weekends as needed for vacation coverage or planned upgrades.

Qualifications:

• Associate's Degree in Computer Science required; Bachelor's degree preferred.
• A+ certification required.
• Proficient/Advanced skills in Microsoft Office Access, Word, Excel, and Outlook.
• Strong communication (verbal and written), problem-solving, and decision-making skills.
• Ability to work with minimal supervision.
• Highly organized and detail-oriented with the ability to prioritize tasks.

Additional Job Details: Fully vaccinated against COVID-19 is a requirement for this facility.

Additional Information: Required of all *** employees.

Shift Hours: 7:30 am to 4:30 pm.