TS/SCI Business Process Consultant — ServiceNow

Bsis Llc; Chantilly (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Blue Sky Innovative Solutions, LLC is seeking a mid-level Business Process Consultant to support a federal ServiceNow maintenance and enhancement initiative. The role bridges mission owners, stakeholders, and the technical team to convert requirements into workflows, user stories, and specs.

The BPC will work in a fast-paced, iterative environment across classified domains, responsible for elicitation, documentation, and facilitating Government Change Control Board reviews throughout the period

Qualifications

• Minimum 3 years of direct experience in business process analysis, consulting, or requirements engineering, with federal clients.
• Hands-on experience producing formal requirements artifacts such as use cases, user stories, and process maps.
• Familiarity with ServiceNow at the functional/business level and knowledge of ITSM/ITAM/HRSD/SPM workflows.
• Experience in iterative/agile software development lifecycles and backlog management.
• Active TS/SCI clearance and ability to complete DoD security training.

Responsibilities

• Facilitate structured workshops with process owners and stakeholders to align current-state workflows with ServiceNow best practices.
• Map as-is/to-be processes across ITSM, ITAM, HRSD, and SPM identifying gaps and automation opportunities.
• Create and maintain process workflow diagrams in Visio or equivalent.
• Lead reviews of OOTB forms, fields, workflows, and document deviations or customization rationale.
• Translate stakeholder inputs into structured user stories, acceptance criteria, and functional specifications for development.

Skills

Requirements elicitation

Stakeholder facilitation

Business process analysis

Visio diagrams

Agile / Scrum

Government contracting knowledge

Education

Bachelor's degree in Business Administration / Information Systems / Systems Engineering

Tools

ServiceNow

Microsoft Visio

SharePoint / Office 365

Job description

Blue Sky Innovative Solutions, LLC is seeking a mid-level Business Process Consultant to support a federal ServiceNow maintenance and enhancement initiative. The role bridges mission owners, stakeholders, and the technical team to convert requirements into workflows, user stories, and specs.

The BPC will work in a fast-paced, iterative environment across classified domains, responsible for elicitation, documentation, and facilitating Government Change Control Board reviews throughout the period