ServiceNow Business Process Consultant

AceStack; United States; Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

AceStack is seeking a ServiceNow Sr Business Process Consultant ITSM to lead ITSM/ITAM/ITOM/CSM/FSM engagements. You will translate complex requirements into configurations, author user stories, and drive automation and best practices.

You will mentor junior team members, share learnings across the BPC community, and apply domain expertise to design efficient workflows that meet customer expectations.

Formación

• Experience integrating AI into work processes or decision-making.
• 8+ years in a professional services environment or equivalent.
• Willingness to travel up to 50%.
• Industry domain expertise with ServiceNow workflows.

Responsabilidades

• Lead ServiceNow ITSM/ITAM/ITOM engagements and mentor junior staff.
• Translate requirements into configurations, write user stories, and drive best practices.
• Coach teams on solution design, automation, and process improvements.
• Collaborate with product teams and share learnings across the BPC community.
• Ensure workflows meet customer expectations using ServiceNow capabilities.

Conocimientos

AI integration

Team leadership

Agile practices

Solution design

Mentorship

Knowledge sharing

Workflow design

Customer engagement

Herramientas

ServiceNow

Descripción del empleo

Role: ServiceNow Sr Business Process Consultant ITSM

Job Description

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

• Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
• Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
• Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
• Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
• Share learnings and new practices across the BPC community.
• Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on their specific workflows.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise in respective areas.
• Creativity with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.