Trust & Safety Program Lead – Retail & Play

Hasbro, Inc.; Renton (WA); Hybrid; USD 97,000 - 145,600; Full time

Benefits offered by this job

Time Off to Recharge

Financial Well-being

Life & Family Support

Volunteer and Community Initiatives

Learning & Development

Job summary

Hasbro, Inc. in Renton, Washington is seeking a Program Lead for Trust & Safety to uphold community values and navigate policies. The successful candidate will take charge of analyzing program data, leading investigations, and ensuring a positive environment for the Wizards Play Network.

Desired experience includes at least 6 years in Trust and Safety, conflict resolution, and strong communication skills. This position offers a salary range of $97,000 - $145,600 USD, along with benefits including time off and community initiatives.

Qualifications

• Minimum of 6 years of experience in Trust and Safety or investigations.
• Experience in conflict resolution and de-escalation.
• Strong critical thinking and investigative skills.
• Ability to work independently and drive programs.

Responsibilities

• Own analysis of program data and policy guidelines.
• Lead high-sensitivity investigations and document evidence.
• Clearly communicate policy outcomes with professionalism.
• Improve processes for managing inquiries and investigations.
• Assess partner-reported issues and decide on resolutions.

Skills

Trust and Safety experience

Conflict resolution and de-escalation

Critical thinking

Strong empathy and communication

Independent work

Policy definition experience

Knowledge of gaming/retail industry

Cultural awareness

Bilingual or multilingual

Job description

Hasbro, Inc. in Renton, Washington is seeking a Program Lead for Trust & Safety to uphold community values and navigate policies. The successful candidate will take charge of analyzing program data, leading investigations, and ensuring a positive environment for the Wizards Play Network.

Desired experience includes at least 6 years in Trust and Safety, conflict resolution, and strong communication skills. This position offers a salary range of $97,000 - $145,600 USD, along with benefits including time off and community initiatives.