Trust & Safety Analyst

OpenAI; San Francisco (CA); Hybrid; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking experienced Trust & Safety Analysts to enhance safety and compliance on their platforms. This role involves collaborating with various teams to design and implement policies, processes, and systems to combat abuse and ensure a secure user experience. You will handle high-stakes escalations, analyze data for trends, and build robust processes for content moderation. If you thrive in a dynamic environment and possess strong analytical and program management skills, this opportunity could be the perfect fit for you. Join a forward-thinking organization dedicated to the responsible deployment of AI technology.

Benefits

Relocation Assistance

Flexible Work Hours

Health Insurance

Professional Development Opportunities

Qualifications

• 5+ years in Trust & Safety or compliance ops with content moderation experience.
• Strong analytical skills and ability to communicate technical issues effectively.

Responsibilities

• Support safety workflows and tooling for new product launches.
• Own escalations and drive incidents to resolution with minimal noise.
• Analyze data trends to inform detection models and policy updates.

Skills

Trust & Safety

Analytical Skills

Program Management

Content Moderation

Vendor Management

Communication Skills

Job description

About The Team

At OpenAI, our Trust & Safety operations are central to protecting OpenAI’s platform and users from abuse. We serve a diverse customer base, ranging from individual users and early-stage startups to global enterprises, across ChatGPT and our API (and beyond!). Operating within our Support organization, our team works closely with Product, Engineering, Legal, Policy, Go To Market and Operations teams to ensure we're delivering the best possible experience to our users at scale while keeping OpenAI and users safe.

About The Role

We are looking for experienced Trust & Safety Analysts to collaborate closely with internal teams to ensure safety and compliance on OpenAI platforms. You will be a stakeholder in the design and implementation of policies, processes, and automated systems to take action against bad actors and minimize abuse at scale, handle high risk & high visibility customer cases with care, and build feedback loops to improve our trust & safety policies and detection systems. Ideally, you have worked in a high-paced startup environment, have handled a breadth of integrity related issues of varying sensitivity and complexity, and are comfortable with building processes and systems from zero to one.

Please note: This role may involve handling sensitive content, including material that may be highly confidential, sexual, violent, or otherwise disturbing.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In This Role You Will

• Support new launches by partnering with Product and Policy teams to stand up safety workflows, tooling, and vendor programs ahead of release.
• Interpret and apply usage policies to complex scenarios, providing clear guidance to customers and internal teams, and capturing edge cases to refine the policy set.
• Own high‑stakes escalations—investigate quickly, coordinate across Legal, Compliance, and Engineering, and drive incidents to resolution with minimal noise.
• Build and scale processes for human‑in‑the‑loop labeling, user reporting & content moderation, appeals, and other trust workflows—always with quality as the North Star.
• Analyze data for trends and create tight feedback loops that inform detection models, product features, and policy updates.
• Advance moderation quality by defining KPIs, setting up QA programs, and iterating on reviewer training and tooling.
• Equip internal & external teams with playbooks, SOPs, and hands‑on training that deepen their understanding of our systems and safety philosophy.
• Serve as escalation POC for high‑complexity cases, acting as the nexus between product, compliance, legal, ops, and customer‑facing teams.

You Might Thrive In This Role If You

• Build for scale. You’ve taken operations from zero to one while keeping the quality bar high.
• Bring 5+ years in Trust & Safety, integrity, or compliance ops, including hands‑on experience with content moderation and vendor management.
• Combine strong analytical skills with the ability to communicate nuanced, technical issues to both engineers and non‑technical stakeholders.
• Have proven program‑management skills: you prioritize ruthlessly, juggle multiple launches, and bias toward action.
• Are comfortable in ambiguity and energized by solving novel problems in a fast‑moving, startup‑style environment.
• Maintain a humble, collaborative attitude and a willingness to learn whatever is needed to help your team and our users succeed.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.