Trust & Safety Agent, New Grad

Whatnot; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible Time off Policy

Health Insurance (Medical, Dental, Vision)

Home office setup allowance

Monthly allowance for cell phone and internet

Wellness allowance

16 weeks of paid parental leave

401k offering with employer match

Job summary

A leading live shopping platform is seeking a Trust & Safety Agent to ensure the safety and integrity of its platform. You will collaborate with the team to identify potential risks and assist customers with sensitive cases. The role requires strong communication skills, a customer-first mindset, and a bachelor's degree (or equivalent experience). As part of a remote co-located team based in Phoenix, AZ, you’ll help protect users and foster a positive marketplace. Weekend availability is required, and a flexible work-from-home policy is offered.

Qualifications

• Graduating in Dec 2025 or by Summer 2026.
• Exposure to support tools like Zendesk or Intercom is a plus.
• Internship or part-time experience in customer service, retail, or hospitality preferred.

Responsibilities

• Identify potential risks and enforce policies.
• Assist customers with sensitive cases.
• Conduct in-depth transaction-level reviews.
• Communicate with customers regarding trust and risk inquiries.
• Work quickly to meet interdepartmental SLAs.

Skills

Strong communication skills

Customer-first attitude

Ability to multitask

Team player mindset

Education

Bachelor’s degree or equivalent practical experience

Tools

Zendesk

Intercom

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re‑defining e‑commerce by blending community, shopping, and entertainment into a community just for you. As a remote co‑located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward‑thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Role

The Trust & Safety team is responsible for maintaining the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases. Your timely and detailed investigations will help safeguard our community and ensure fair, consistent outcomes for buyers and sellers.

You will:

• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction‑level reviews
• Discover and identify trends to present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to trust and risk
• Provide inbound email and chat‑based customer service for users who need immediate assistance
• Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
• Work with other departments to research and resolve open questions
• Efficiently work through a backlog of open issues and monitor performance of key operations
• Represent the company with integrity and professionalism
• Review key metrics and utilize data to make informed decisions

We offer flexibility to work from home or from one of our global office hubs, and we value in‑person time for planning, problem‑solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ hub.

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Trust & Safety Agent, you’re excited to jump‑start your career in a fast‑paced environment. You’re eager to take on new challenges, learn new skills, and pitch in wherever needed as part of building a great company. You bring a strong customer‑first mindset and a passion for finding the best possible outcome, along with:

• A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
• Strong communication skills, you can explain things clearly and compassionately
• A customer‑first attitude and a desire to solve problems with ownership
• Ability to multitask and learn new systems quickly
• A team player mindset with a drive to improve processes
• Internship or part‑time experience in customer service, retail, hospitality, or support is preferred.
• Exposure to support tools (e.g., Zendesk, Intercom) is a plus
• Weekend availability required

Benefits

• Flexible Time off Policy and Company‑wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.