Product Designer, Trust & Risk

Whatnot; Los Angeles (CA); Hybrid; USD 153,000 - 235,000; Full time

Benefits offered by this job

Holiday & Time Off

Health Insurance

Work From Home

Home Office Setup

Cell Phone & Internet

Wellness Allowance

Childcare Allowance

401k Match

Parental Leave

Job summary

Whatnot is seeking a Product Designer for the Trust & Risk team to design scalable systems that detect policy violations and reduce fraud while protecting buyers and sellers. You’ll craft tools and experiences in collaboration with product, eng, ops, data science, and policy experts to balance safety, speed, and trust.

You’ll work with offices (LA, SF, NYC, Seattle) or remote in the US, bringing accessibility and inclusive UX to enforcement flows and real‑time interventions during live shows.

Qualifications

• 5+ years of experience in Product Design with a strong portfolio.
• Strong interaction and systems thinking to untangle complex flows.
• Expertise with Figma, Protopie, Framer or similar prototyping tools.
• Deep understanding of UX principles, research, and usability testing.
• Excellent communication and collaboration across cross-functional teams.
• Experience designing zero-to-one products or new platforms.
• Experience in e-commerce or marketplace platforms is a plus.

Responsibilities

• Design end‑to‑end experiences that protect marketplace integrity while minimizing friction for legitimate users.
• Collaborate with cross‑functional teams to translate policies and risk signals into intuitive UX.
• Create wireframes, prototypes, and visuals that clarify Trust & Risk problems.
• Design enforcement experiences that feel clear, fair, and actionable.
• Support teams reviewing reports, moderating content, and investigating fraud with usable tooling.
• Contribute to the broader design system and accessibility considerations.
• Use data and research to improve tools and identify opportunities to reduce harm.

Skills

Product Design

Systems thinking

Prototyping tools

UX Principles

Cross-functional

Zero-to-One

E-commerce experience

Job description

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co‑located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

We’re looking for a Product Designer to join our Trust & Risk team—someone who is passionate about creating thoughtful, scalable systems that protect buyers and sellers and strengthen trust across our marketplace. In this role, you’ll design tools, workflows, and user experiences that help detect policy violations, reduce fraud and abuse, enforce platform decisions with precision and fairness, and support users through education, actioning, and appeals. You’ll partner closely with product designers, product managers, engineers, operations, data scientists, and policy experts to build solutions that balance safety, speed, and user trust. This could include designing appeals flows, account standing and compliance experiences, internal review and enforcement tools, and real‑time interventions during live shows.

• Design end‑to‑end experiences that protect marketplace integrity while minimizing friction for legitimate users
• Collaborate with cross‑functional teams to translate complex policies, workflows, and risk signals into intuitive product experiences
• Create wireframes, prototypes, and polished visuals that bring clarity to ambiguous Trust & Risk problems
• Design experiences that make enforcement decisions feel clear, fair, human, and actionable
• Support internal teams who review reports, moderate content, investigate fraud, and resolve user issues through efficient, usable tooling
• Contribute to the broader design system while advocating for accessibility and inclusive user experiences
• Use data, research, and feedback to improve existing tools and identify new opportunities to reduce harm and build user trust

You’ll report to a Design leader and will have the option to either work from one of our office hubs (LA, SF, NYC, or Seattle) or remote (U.S. only).

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

• 5+ years of experience in Product Design with a strong portfolio of shipped work.
• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases
• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.).
• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.
• Excellent communication and collaboration skills, with the ability to work effectively with cross‑functional teams.
• Proven experience designing zero‑to‑one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces.
• Experience in e‑commerce, marketplace platforms, or supply chain management is a plus.

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: $153K - $235K