Trust Operations Coordinator

New Horizon Bank; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

New Horizon Bank is seeking a Trust Operations Coordinator to provide administrative, operational, and client service support for the Trust Department. You will coordinate account documentation, maintain records, process transactions, and support regulatory compliance while delivering exceptional service to clients, attorneys, accountants, and internal partners.

As a key member of the growing Trust team, you will help establish operational processes and procedures to support fiduciary excellence

Qualifications

• Experience with InnoTrust software strongly preferred.
• Associate's degree preferred; equivalent banking experience considered.
• Minimum of 2 years of banking, trust administration, wealth management, legal, or financial services experience preferred.
• Familiarity with trust accounting systems and fiduciary operations.

Responsibilities

• Provide administrative and operational support for trust, estate, agency, and custody accounts.
• Assist with onboarding new trust relationships, including account setup, documentation review, and system maintenance.
• Process account transactions, including deposits, distributions, transfers, fees, and account maintenance requests.
• Prepare trust account documentation, correspondence, meeting materials, and client reports.
• Maintain organized client files in accordance with regulatory and Bank record retention requirements.
• Coordinate account reviews and assist with annual administrative reviews.
• Support Trust Officers to ensure timely completion of client requests and fiduciary activities.
• Serve as a primary point of contact for routine client inquiries and provide exceptional service.

Skills

Organizational skills

Communication

Customer service

Relationship management

Education

Associate's degree preferred

Tools

InnoTrust software

Microsoft Office

Job description

At New Horizon, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.

General Job Summary: The Trust Operations Coordinator provides administrative, operational, and client service support for the Bank's Trust Department. This position is responsible for ensuring the efficient administration of trust and fiduciary accounts by coordinating account documentation, maintaining accurate records, processing transactions, supporting regulatory compliance, and delivering exceptional service to clients, attorneys, accountants, and internal business partners.

As a key member of a growing Trust Department, this individual will assist in establishing operational processes and procedures while supporting the Bank's commitment to personalized relationship banking and fiduciary excellence.

Essential Duties and Responsibilities:

• Provide administrative and operational support for trust, estate, agency, and custody accounts.
• Assist with onboarding new trust relationships, including account setup, documentation review, and system maintenance.
• Process account transactions, including deposits, distributions, transfers, fees, and account maintenance requests.
• Prepare trust account documentation, correspondence, meeting materials, and client reports.
• Maintain organized electronic and physical client files in accordance with regulatory and Bank record retention requirements.
• Coordinate account reviews and assist with annual administrative reviews.
• Work closely with Trust Officers to ensure timely completion of client requests and fiduciary activities.
• Serve as a primary point of contact for routine client inquiries and provide exceptional customer service.
• Coordinate with Operations, Deposit Services, Loan Operations, Compliance, Finance, and Investment partners to support trust account administration.
• Monitor outstanding documentation and follow up with clients, legal representatives, and internal departments.
• Assist with trust account billing and fee collection.
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Experience with InnoTrust software is strongly preferred.
• Ability to learn trust accounting and trust management software.
• Knowledge of fiduciary accounts, trust operations, estate administration, and/or investment services.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks while meeting deadlines.
• Excellent written and verbal communication skills.
• Strong customer service and relationship management abilities.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• High level of integrity, professionalism, and discretion.

Education and Experience:

• Associate's degree preferred; equivalent banking experience considered.
• Minimum of 2 years of banking, trust administration, wealth management, legal, or financial services experience preferred.
• Experience working in a trust department, estate planning law firm, wealth management firm, or community bank.
• Familiarity with trust accounting systems and fiduciary operations.
• Knowledge of trust compliance, fiduciary regulations, and account documentation.