Trust Operations Coordinator

Merceradvisors; Houston (TX); Hybrid; USD 46,000 - 52,000; Full time

Job summary

Mercer Advisors in Houston is seeking a Trust Operations Coordinator to provide internal and administrative support for the Trust Operations team. This role assists with processing and monitoring Wealth Management Team requests, maintaining client documents, and ensuring accurate money movement and pricing.

The position requires strong communication, attention to detail, confidentiality, and the ability to multi‑task and meet deadlines while supporting leadership and team back‑ups.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Executive support or administrative experience a plus.
• Experience or willingness to work with dynamic professionals.
• Outstanding work ethic with a self‑starter attitude, ability to perform under pressure, meet deadlines, prioritize and deliver multiple tasks on time.
• Outstanding communication and organizational skills.
• Proficiency with MS Word, Excel, PowerPoint and Outlook.
• Excellent customer service skills.
• Ability to maintain confidentiality with all matters.
• Have a “can‑do” positive attitude and enjoy being part of a team.
• Ability to prioritize and multi‑task in a busy environment.
• Eager to become an expert in the position.

Responsibilities

• Provide internal and administrative support for the Trust Operations team.
• Process and monitor WMT related requests and research for clients.
• Set up and process receipts and disbursements; maintain pricing.
• Prepare operational reports and perform quality control reviews and reconciliations.
• Document key processes and liaise between WMT and Corporate Trustee partners.
• Assist with client tax reporting and coordination with tax vendor.
• Serve as quality control to ensure compliance with guidelines.
• Cross train to serve as back‑up to other team members.
• Other duties as assigned by management.

Skills

Communication skills

MS Office suite

Customer service

Multitasking

Organizational skills

Self-starter

Confidentiality

Team collaboration

Prioritization

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Job description

Job Summary

Our Trust Operations Team provides a high level of service and support to our Wealth Management Teams (WMT). The Trust Operations Team also acts as liaison between the WMT and any Corporate Trustee business partner to ensure multi‑transactional and money movement requests are completed in an accurate and timely manner. Responsibilities include processing and monitoring WMTs related requests and research for internal and external clients, accurately setting up and processing receipts and disbursements, requesting new unique asset paperwork and maintaining pricing, preparing operational reports and performing quality control reviews and reconciliations.

The Trust Operations Coordinator will provide internal and administrative support for the Trust Operations team. This role requires flexibility, excellent verbal and written communication skills, attention to detail and a willingness to help the team succeed. They will investigate and resolve questions regarding all aspects related to daily operational responsibilities.

Essential Job Functions for the Trust Coordinator

• Assisting with leading administrative tasks related to Trust Services including maintaining client documents and assisting staff with workflow.
• Working closely with leadership to ensure timely correspondence with internal teams and clients.
• Liaison between the WMT and any Corporate Trustee business partner by providing advanced knowledge of best practice operations.
• Working collaboratively to document key processes.
• Assisting with client tax reporting working with Corporate Trustee tax reporting vendor with coordinating tracking and delivery of all tax documents.
• Serving as quality control point to ensure that all calls, transactions, maintenance changes, policy and procedures for customer requests have been adhered to in accordance with compliance requirements and Trust Operations Internal Guidelines.
• Reviewing and maintaining unique asset pricing.
• Establishing and maintaining internal procedures and service standards related to Trust Operations identifying and implementing the most efficient workflow.
• Cross training to serve as back‑up to other team members.
• Other duties as assigned by management.

Required Knowledge, Skills & Abilities

• High school diploma required; bachelor’s degree preferred.
• Executive support or administrative experience a plus.
• Experience or willingness to work with dynamic professionals.
• Outstanding work ethic with a self‑starter attitude, ability to perform under pressure, meet deadlines, prioritize and deliver multiple tasks on time.
• Outstanding communication and organizational skills.
• Proficiency with MS Word, Excel, PowerPoint and Outlook.
• Excellent customer service skills.
• Ability to maintain confidentiality with all matters.
• Have a “can‑do” positive attitude and enjoy being part of a team.
• Ability to prioritize and multi‑task in a busy environment.
• Eager to become an expert in the position.

Work Schedule

Monday through Friday, 8:00 AM – 5:00 PM.

Working Conditions

Professional hybrid office environment, daytime hours, working inside, standing, and sitting, no heavy lifting over 10 lbs.

Base Pay Range

$22 – $25 USD

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short‑Term and Long‑Term Disability Insurance
• Supplemental Life & AD&D; Short‑Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co‑Pay medical plan.
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays including a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after‑tax option
• Pet Insurance
• Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing

Other Information

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E‑Verify and complies with federal employment eligibility verification requirements.

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