Trust Officer

MassMutual; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Access to Business Resource Groups

Learning content on Degreed

Job summary

MassMutual is looking for a Trust Officer to manage a diverse book of trust and wealth management accounts for high-net-worth individuals and families. This role emphasizes collaboration with financial professionals while providing exceptional client service.

The ideal candidate will have a Bachelor’s degree or equivalent experience, strong fiduciary knowledge, and communication skills. Responsibilities include overseeing client accounts, coordinating with professionals, and ensuring high-quality service.

Qualifications

• 3+ years’ experience in financial services or trust administration.
• Willingness to obtain CTFA certification.
• Occasional travel required for client meetings.

Responsibilities

• Administer a diverse book of trust and personal wealth accounts.
• Collaborate with clients’ financial professionals.
• Facilitate meetings to discuss client objectives.

Skills

Trust Administration Relationship Management

Strong communication skills

Fiduciary income taxation knowledge

Trust investment management principles

Experience with broker/dealer firms

Education

Bachelor’s degree or High School with 6+ years

CTFA designation

Tools

Trust administration platforms

Job description

The Opportunity

As a Trust Officer for MassMutual Private Wealth & Trust you will be responsible for administering a diverse book of trust and personal wealth management accounts for high-net-worth individuals, families, and foundations. This role provides customized, concierge-level client service by serving as the primary point of contact for the client relationship in conjunction with their existing financial professionals. In this role, as well as all roles within MassMutual, you will demonstrate service excellence, accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Team

MassMutual Private Wealth & Trust is a Federally Chartered Savings Bank and a wholly owned subsidiary of MassMutual. As a trust and fiduciary services provider, we partner with financial professionals to help preserve, grow, and transfer wealth to the people and causes that our clients care about. Our business has grown rapidly, and MassMutual Private Wealth & Trust has thoughtfully added team members of high caliber. Our team offers a concierge-style service by helping to coordinate the financial life of our client families, while offering the highest standard of care. When joining the MassMutual Private Wealth & Trust family, you are embracing a culture of service excellence by which every team member is relentlessly pursuing to simplify complexity and offer a distinguished and memorable experience. Our associates have a passion for learning and work in a cross-functional style environment supporting our clients, financial professionals, and other members of the broader department.

The Impact

• Maintain a diverse book of private wealth clients and provide daily oversight while operating as the relationship manager and main point of contact.
• Partner with clients’ existing financial professionals to review and assess estate planning, tax planning, and investment needs.
• Facilitate scheduled meetings with clients and financial professionals to review and discuss their portfolio objectives and any changes in financial needs or circumstances.
• Analyze client inquiries and requests, utilizing product and fiduciary knowledge as well as available resources and support teams to provide appropriate response/solution.
• As part of a Concierge Team, collaborate with other Relationship Managers and Service Specialists to share industry knowledge and best practices, provide back‑up coverage, and identify process improvements.
• Implement the account’s investment strategy and oversee the long‑term objectives as defined in the Investment Policy Statement. Interact with Investment sub‑advisors to plan for cash and liquidity needs, make routine bill payments, and implement investment and tax strategies.
• Seek new solutions by coordinating with internal business partners (Investments, Fiduciary, Tax, Operations, Compliance) and external vendors to ensure high quality, comprehensive customer service is provided.
• Maintain current knowledge of personal trust and investment products to ensure accurate handling of administrative responsibilities.
• Consult with governing committees (Trust Administration, Investment, Risk) as needed to effectively administer accounts in accordance with appropriate guidelines, procedures, and regulations.
• Exercise the fiduciary standard of care to always act in the best interest of our client.
• Participate in department huddles and problem‑solving sessions, providing updates on industry trends, service opportunities and different initiatives.

The Minimum Qualifications

• Bachelor’s degreeorHigh School diploma with 6+ years' experience in financial services or trust administration.
• 3+ years’ experience in financial services or trust administration.
• 3+ years Trust Administration Relationship Management experience.
• Willingness to obtain CTFA (Certified Trust and Fiduciary Advisor).
• Occasional travel required for client meetings, industry conferences, and business events.
• Due to the nature of the position, as part of our background check process, candidates must be able to pass a non-registered fingerprinted background check to qualify as a fingerprinted person under FINRA.

The Ideal Qualifications

• Designation of CTFA (Certified Trust and Fiduciary Advisor) at time of application.
• Working knowledge of fiduciary income taxation, trust investment management principles, and Trust/ Probate law.
• Special Needs Trust experience.
• Strong communication and presentation skills.
• Experience with broker/dealer or registered investment advisor (RIA) firms.
• Experience with trust administration and trust accounting platforms.
• Knowledge of private banking products and services.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Private Client Management Team.
• Focused one‑on‑one meetings with your manager.
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability‑focused Business Resource Groups.
• Access to learning content on Degreed and other informational platforms.
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

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