Trust Business Analyst

Goulston & Storrs; Boston (MA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Goulston & Storrs seeks a Trust Business Analyst to improve fiduciary operations, data quality, risk management, and technology use across Private Client & Trust. You’ll translate needs into requirements, drive improvements, and support projects from testing through deployment.

Working with the Director of Fiduciary Services and firm stakeholders, you will ensure compliant client service with strong controls and efficient workflows. Hybrid role in Boston.

Qualifications

• Bachelor's degree in business, finance, accounting, information systems, or a related field preferred; equivalent experience considered.
• Experience in trust administration, fiduciary operations, banking, wealth management, or financial services preferred.
• Experience with trust-accounting, portfolio-accounting, or wealth-management systems; SS&C Black Diamond and InnoTrust or comparable platform a plus.
• Strong analytical, data analysis, and reporting skills, including advanced Microsoft Excel; experience with query or BI tools preferred.
• Familiarity with UAT, workflow automation, ticketing systems, and software release processes.
• Strong analytical and process-improvement skills; ability to identify gaps and implement practical improvements.
• Working knowledge of fiduciary principles, internal controls, and compliance in trust administration.
• Excellent verbal and written communication, able to explain business and technical matters to varied audiences.
• Strong organizational and project-management skills, high accuracy with large data volumes.
• Ability to manage multiple priorities, collaborate, and handle confidential client and firm information.

Responsibilities

• Review fiduciary administration workflows to identify bottlenecks, control gaps, manual workarounds, risk exposure, and automation opportunities.
• Document current and proposed workflows, business rules, control points, procedures, and operational requirements.
• Develop and prioritize recommendations; coordinate implementation; evaluate outcomes for operations, service and risk management.
• Lead and coordinate wealth-management platform initiatives, system enhancements, integrations, and fiduciary-technology projects.
• Optimize existing trust systems and tools; identify opportunities to leverage technology to improve workflows, accuracy, controls, and client service.
• Monitor and manage cases in the SS&C HelpSpot ticketing system, including enhancements, defects, and support issues; ensure clear ownership and resolution path.
• Coordinate user-acceptance testing with technology vendors and fiduciary management; document results and production readiness.
• Provide user support, training, communications, and documentation for system enhancements and process changes.

Skills

Data analysis

Excel

Reporting

UAT testing

Workflow automation

Ticketing systems

Release processes

Communication

Project management

Confidentiality

Education

Bachelor's degree in business, finance, accounting, information systems, or related field

Tools

SS&C Black Diamond

InnoTrust

Job description

The Trust Business Analyst helps improve operations, data quality, risk management, and technology utilization across the Private Client & Trust Group. The role reviews trust, estate, and related fiduciary workflows; translates business needs into process and system requirements; implements improvements; and supports technology projects from requirements and testing through deployment, documentation, and adoption.

Working closely with the Director of Fiduciary Services, Private Client & Trust managers, administration support teams, and firm stakeholders, the Analyst helps ensure that fiduciary processes and systems support accurate, timely, and compliant client service, with appropriate controls in place.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process Analysis & Improvement

• Review fiduciary administration workflows to identify bottlenecks, control gaps, manual workarounds, risk exposure, and opportunities for automation.
• Document current and proposed workflows, business rules, control points, procedures, and operational requirements.
• Develop and prioritize practical recommendations; coordinate implementation; and evaluate whether changes achieve the intended operational, service, and risk-management results.
• Lead and coordinate wealth-management platform initiatives, system enhancements, integrations, and other fiduciary-technology projects.
• Optimize existing trust system and tools and identify opportunities to leverage technology to improve workflows, accuracy, internal controls, and client service.
• Monitor and manage cases in the SS&C HelpSpot ticketing system, including enhancement requests, software defects, and support issues; insuring each item has a clear owner, priority, status, and path to resolution.
• Work with technology vendors and the trust management team to conduct user-acceptance testing for system upgrades, fixes, and new features; document results, provide feedback, and recommend production readiness.
• Provide user support, training, communications, and documentation for system enhancements, updates, and related process changes.

Data Management & Reporting

• Create, maintain, and analyze operational and compliance queries, exception reports, and dashboards to support data accuracy, oversight, decision-making, and process improvement.
• Analyze trends and exceptions, investigate data inconsistencies, and work with appropriate stakeholders to resolve underlying issues.

Problem-Solving & Issue Resolution

• Serve as an escalation point for operational, data, or system-related issues within the scope of the role.
• Investigate discrepancies involving transactions, reconciliations, data, workflows, and system processing; coordinate resolution and escalation as needed.
• Identify root causes, recommend lasting solutions, and track significant issues through resolution.

REQUIREMENTS

• Bachelor's degree in business, finance, accounting, information systems, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
• Experience in trust administration, fiduciary operations, banking, wealth management, or a related financial-services environment preferred.
• Experience with trust-accounting, portfolio-accounting, or wealth-management systems; experience with SS&C Black Diamond and InnoTrust or a comparable platform a plus.
• Strong analytical, data analysis, and reporting skills, including advanced Microsoft Excel skills; experience with query or business-intelligence tools preferred.
• Familiarity with user-acceptance testing, workflow automation, ticketing systems, and software release processes.
• Strong analytical and process-improvement skills, with the ability to identify gaps and turn findings into practical improvements.
• Working knowledge of fiduciary principles, internal controls, and compliance requirements relevant to trust administration.
• Excellent verbal and written communication skills, including the ability to explain business and technical matters to varied audiences.
• Strong organizational and project-management skills, sound judgment, and a high level of accuracy when working with complex information and large volumes of data.
• Ability to manage multiple priorities, collaborate effectively, exercise discretion, and handle confidential client and firm information.

WORKING CONDITIONS

This is a hybrid role supporting work that involves both physical and electronic document handling. In-office attendance of 60% is expected, consistent with the firm's hybrid work policy.

The salary range for this position is$110,000 to $140,000 annually, depending on qualifications and experience.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It does not state or imply that these are the only duties to be performed. Duties, responsibilities, and activities may change at any time based on business needs.

Goulston & Storrs is an equal opportunity employer. We are committed to providing a workplace free of discrimination or harassment and to recruiting, hiring, training, and promoting qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.