Trust Advisor

TowneBank; Norfolk (VA); On-site; USD 105,000 - 135,000; Full time

Job summary

TowneBank is seeking a seasoned Trust Advisor to administer fiduciary and planning services for high-net-worth individuals, families and institutions in Norfolk, VA. You’ll collaborate with Wealth Management and Bank colleagues to deliver sophisticated fiduciary solutions.

The role emphasizes relationship management, estate planning, wealth transfer, and compliant practice, with opportunities to grow the book and participate in incentive plans.

Qualifications

• Broad-based knowledge of estate, trusts and fiduciary administration for affluent clients.
• Strong ability to review legal documents to support client goals and compliance.
• Excellent business development, relationship management and communication skills.

Responsibilities

• Administers fiduciary accounts per governing instruments and reviews activity.
• Partners with Private Wealth Advisor and Portfolio Manager to provide fiduciary guidance.
• Meet with clients to manage relationships and identify new opportunities.
• Grow the business by deepening relationships and acquiring new clients.
• Ensure compliance with policies, AML/BSA, and legal/regulatory changes.
• Other duties as assigned.

Skills

Estate trust admin

Wealth planning

Client relations

MS Office

Business development

Analytical skills

Communication skills

Regulatory knowledge

Change management

Attention to detail

Teamwork

Tools

MS Office

Job description

The Trust Advisor (“TA”) is a highly experienced, well-rounded fiduciary professional who partners with other Wealth Management and Bank teammates to deliver high-level advice and service to individuals, families, and institutions. They are responsible for fiduciary administration and planning, relationship management, and service to and growth of a High-Net-Worth book of relationships.

The good-faith compensation range for this role is expected to be $105,000 to $135,000 based on the role, market, internal equity, and candidate qualifications. This role will also be eligible for the Trust Sales Incentive Plan.

• Administers a book of fiduciary and investment accounts per the terms of governing instruments, including trusts, estates, court appointments, IRAs, investment management and custody accounts, and conducts comprehensive reviews of account activity and administration.
• Partners with the Private Wealth Advisor, Portfolio Manager and other bank teammates to communicate the Firm’s fiduciary philosophy and platform and provide fiduciary advice and solutions tailored to meet client and prospect goals and objectives. Provides fiduciary and financial planning guidance in the areas of estate planning, wealth transfer, estate administration, and charitable, philanthropic, and risk solutions.
• Meet with clients to manage relationships, provide advice and planning, identify issues and new business opportunities; respond to client requests for information, advice and service; conduct proactive client outreach; create and deliver fiduciary content for prospect and client presentations, prospecting events, and thought leadership articles.
• Partners with client teams as the fiduciary expert to grow the business by deepening existing relationships and through new client acquisition.
• Responsible for adhering to client-focused compliance policies and procedures, including all annual administrative reviews, advising on and updating client objectives and maintaining updated wealth planning and client information for fiduciary relationships. Identify at risk clients, proactively resolve issues, and meet with at-risk clients as needed to enhance relationship retention.
• Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• Broad-based technical knowledge and understanding of estate, trust, and fiduciary administration, wealth and estate planning strategies and affluent and high net worth client relationship management.
• Ability to review estate, trust and other legal documents to execute client goals, administer fiduciary accounts, and ensure bank compliance with document terms and relevant laws and regulations.
• Intermediate level knowledge of MS Office with the ability to learn other job specific software applications.
• Excellent business development skills - strength in identifying long-term methods to increase value through the development of relationships, markets, and customers.
• Strong analytical skills with high attention to detail and accuracy, and an ability to work effectively in a team-based work environment.
• Strong written and oral communication skills and ability to distill and convey information in a compelling manner.
• Skill in adopting technological advancements and facilitating into current and future responsibilities
• Ability to readily modify, respond to, and integrate change with minimal personal resistance.
• Ability to keep abreast of legal and regulatory changes.
• Ability to have a positive impact on others, to persuade or convince them to gain their support
• Ability to anticipate, monitor, and meet the needs of clients (internal and external), following through on questions, requests, complaints and respond in an appropriate manner.
• Possesses the drive to work towards a standard of excellence.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.