Trust Administrator

Hancock Whitney; New Orleans (LA); On-site; USD 52,000 - 78,000; Full time

Job summary

Hancock Whitney in New Orleans seeks a Trust Administrator 2 to provide administrative and operational support to Trust Advisors, ensuring excellent client service and adherence to regulatory guidelines. The role involves handling account openings/closes, fund transfers, and documentation management.

The ideal candidate has a High School diploma or GED, with a Bachelor's degree preferred and about 4 years in related fields such as Trust Administration or Financial Analysis.

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• At least 4 years of related experience in trust administration, compliance, or financial analysis.
• Proficiency with Microsoft Office; basic Excel and Word skills.

Responsibilities

• Serve as administrative contact for clients and third-party providers.
• Provide superior client service by responding to inbound calls and resolving inquiries.
• Own issues and ensure proper follow-up and resolution.
• Consult with Trust Advisors on complex issues; work independently with minimal supervision.
• Identify opportunities to enhance client experience and service quality.
• Coordinate with Trustees to complete account reviews and documentation.

Skills

Analytical skills

Customer service

Education

High School diploma or GED

Bachelor's degree in Business/Finance/Accounting

Tools

Microsoft Office

Excel

Word

Job description

JOB FUNCTION / SUMMARY

Trust Administrators provide administrative and operational support to assigned Trust Advisor/ Relationship Manager (s) by delivering excellent customer service while contributing to the overall goals and objectives of Wealth Management. This support includes research and resolution of client issues, the administration of account opening and closing procedures and facilitation of the transfer of funds. The Trust Administrator 2 position assists and supports Trust Advisor/Relationship Manager(s) with more complex relationships and in business development activities.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serves as the administrative contact for clients and third party providers in the servicing of client accounts and relationships.
• Provide superior client service in responding to inbound calls from clients and resolving inquires or requests related to their accounts.
• Assume ownership of issues and deliver proper follow up.
• Consults with Advisor/Relationship Managers regarding more complex issues but requires the ability to work independently with little supervision.
• Identifies opportunities to enhance client experience through independent identification of account issues.
• Assist Trust Advisor/Relationship Manager in tasks required in administering accounts including: document management (imaging, faxing, photocopying, maintaining files).
• Coordinate with Trust Advisor/Relationship Manager to complete assigned account administrative reviews and timely exception remediation.
• Prepare discretionary requests, with required documentation for Trust Advisor/Relationship Manager review.
• Facilitate money transfers in accordance with bank policy – checks, wires, ACH, internal transfers.
• Monitor cash levels for assigned client accounts.
• Review transactions to identify errant transactions and ensure proper postings.
• Support departmental projects on an as needed basis.
• Analyze trust/financial information, react accordingly and prioritizes as appropriate.
• Keeps current with all laws and regulations applicable to primary Trust function.
• May serve as backup to other Wealth Management Administrative Assistants as needed.
• All duties require an awareness and adherence to policies/procedures and compliance requirements. Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

High School diploma or GED required. Bachelor's degree in Business, Finance, or Accounting strongly preferred. Requires 4 years of related experience preferably in one or more of the following: Trust Administration, Trust compliance, Employee Benefits, Stock Transfer, Brokerage Operations, and/or Financial Analysis. An equivalent combination of education and related experience or training may be considered. Duties are varied and complex and necessitate use of excellent judgement and analytical skills. Basic knowledge and understanding of banking industry and Trust administration and operations required. Proficiency with Microsoft Office applications; basic Excel and Word skills required.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to travel if required to perform the essential job functions. Ability to work under stress and meet deadlines. Ability to operate related equipment to perform the essential job functions. Ability to read and interpret a document if required to perform the essential job functions. Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers

All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.