Trust Associate

JTC Group; Wilmington (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

JTC Delaware seeks a Trust Associate to support day-to-day administration of complex personal trust accounts for high-net-worth families. You will collaborate with the trust officer, account advisors and family office managers to deliver precise fiduciary service.

Key duties include processing transactions, handling billing, onboarding new relationships and assisting with discretionary distributions while preparing materials for committees.

Qualifications

• A bachelor’s degree is required; 3+ years in trust-related work preferred.
• Understanding of estate planning, taxes and fiduciary law preferred.
• Strong writing, verbal communication and time management skills.

Responsibilities

• Support the Trust Administration team handling fiduciary accounts and client service.
• Manage billing and cash collection.
• Process client transactions including cash disbursements and deposits.
• Assist with discretionary distributions, trust terminations and tax info collection.
• Prepare materials for management committees and take minutes as needed.
• Maintain compliance with company policies and regulatory standards.
• Provide account administration for JTC DE and related entities.
• Support marketing efforts and respond to calls, emails, or mail.

Skills

Trust administration

Client service

Communication skills

Time management

Initiative

Education

Bachelor's degree

3+ years trust experience

Job description

JTC Delaware is looking for a Trust Associate who is responsiblefor support of the day-to-day administration of a diverse book of complexpersonal trust accounts for high-net-worth individuals and families along withonboarding new trust relationships. They will work closely with the trustofficer, account advisors, family office managers as well as the individualclients.

MAIN RESPONSIBILITIES AND DUTIES

• Support the Trust Administration team which handles a variety of fiduciary accounts and assuring a superior level of client service.
• Manage billing and cash collection.
• Process client transactions including cash disbursements, cash deposits and other transactions daily.
• Assist with requests for discretionary distributions, trust terminations, collection of tax information and clearing overdrafts.
• Assist in minute taking and preparation of materials for management committees.
• Adhere to the Company’s policies, procedures and controls as well as applicable regulatory standards.
• Maintain client service standards in all client communications.
• Provide account administrative services to JTC DE, operating subsidiaries, private label trust companies and other business channels as they develop.
• Support marketing efforts as needed.
• Respond to incoming calls, e-mails, mail and in-person requests.
• Attend meetings and prepare follow-up as needed.
• Set goals, prioritize and execute duties of the position.
• Manage documents, files and electronic information in an organized, efficient and secure manner.
• Interact with customers in a professional and pleasant manner.
• Represent company as a professional in appearance and manner.
• Communicate written and oral communication at the highest level of professionalism and integrity.
• Perform quality and quantity duties as expected for position.
• Complete company required training courses as assigned.

ESSENTIAL REQUIREMENTS

• A bachelor’s degree and/or have three years of trust related experience. a legal degree, accounting degree, or professional certification is highly desired.
• An understanding of estate planning, taxes and fiduciary law is preferred.
• A self-starter attitude, ability to work independently at a high level, and must be able to take initiative to ensure deadlines are met.
• Strong writing and verbal communication skills, time management, scheduling, organization, office skills, along with contributing to a team effort, are also necessary.
• Ability to multi-task is critical.

OUR COMMITMENT TO INCLUSION &WELLBEING

JTC is committed to fosteringa healthy, inclusive organisation where all individuals feel welcome and feelable to participate in the workplace fully. We value different perspectives,backgrounds and lived experiences. This includes supporting employee wellbeingso that people feel equipped to thrive.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

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