Trust and Safety Technical Program Manager

Apple Inc.; Cupertino (CA); On-site; USD 175,500 - 311,700; Full time

Benefits offered by this job

Stock programs

Relocation assistance

Tuition reimbursement

Medical and dental coverage

Job summary

Apple Inc. in Cupertino, California, is seeking a Trust and Safety Technical Program Manager to lead cross-functional, highly impactful fraud and abuse initiatives across digital platforms.

This role emphasizes hands-on leadership in threat modeling, data-driven policy, and ML-enabled detection, coordinating with Legal, Privacy, and Security teams to deploy production solutions and drive risk reduction.

Qualifications

• 5+ years of program management experience with consumer-facing products.
• Experience in designing and operating highly distributed, scalable and available systems.
• Understanding of big data and machine learning systems, tools and technologies.

Responsibilities

• Release the right set of features for our customers, on time and with high quality.
• Drive all aspects of the software development process: document requirements, scope work, develop a plan, generate a schedule, craft, implement and ship.
• Work cross-functionally across Apple to use the collective skills and intelligence of our people.
• Connect with every level of our organization, from individual contributors to executives.

Skills

Program management

Distributed systems

Big data / ML

Education

Bachelor's degree

Master’s or MBA (preferred)

Job description

Trust and Safety Technical Program Manager

Cupertino, California, United States Machine Learning and AI

The Trust and Safety team is responsible for ensuring the trust and safety of Apple services through a combination of threat modeling, data‑driven policy, and machine learning. To do so, we are seeking an expert in fraud and abuse on digital platforms such as account takeovers and spam. This role will help drive and support the evolution of the business, working in lockstep with internal and external business partners to rapidly build and deploy effective fraud‑fighting solutions to production which is essential in our fight with fraudsters and abusers. It’s a hands‑on, cross‑functional, highly‑engaged job. No folks who like to observe from the sideline. A good PM is key to the success of the team and products. Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re drawn by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your perfect job.

Key Responsibilities

Release the right set of features for our customers, on time and with high quality. Drive all aspects of the software development process: document requirements, scope work, develop a plan, generate a schedule, craft, implement and ship. Work cross‑functionally across Apple to use the collective skills and intelligence of our people. Discover and eliminate complexity and ambiguity in projects to ensure visibility and establish goals and expectations for services requested. Make critical decisions and trade‑offs to ensure your programs are successful. Help to define a product vision and strategy. Resolve discrepancies, troubleshoot, and unblock issues. Understand sophisticated technical projects and can quickly learn about new technologies and solutions to run their implementation. Connect with every level of our organization, from individual contributors to executives. Demonstrate high integrity and strong values, every single day. Keep up to date on the latest technology solutions in market to generate innovative ideas to tackle challenges. Work closely with Legal, Privacy and Security teams to design and implement solutions.

Minimum Qualifications

• 5+ years of program management experience with consumer‑facing products.
• Experience in designing and operating highly distributed, scalable and available systems.
• Understanding of big data and machine learning systems, tools and technologies.

Preferred Qualifications

• Strong technical proficiency, steadfast attention to details, persistent at follow up and demanding of quality.
• Consistent track record of running complex cross functional software projects that support applications and services.
• Proficiency in applying project management and collaboration tools.
• Strong verbal and written communication and presentation skills.
• Hands‑on experience building and delivering client software, web and internet services.
• Self‑starting, self‑directed, results producing and self‑sufficient.
• Flexible and open working style, with an ability to quickly establish trust and credibility.
• Experience working in a multifaceted, results driven environment.
• Comfortable managing ambiguity and working with cross‑functional teams.
• Bachelor’s degree (or equivalent) — Master’s or MBA a plus.

Compensation and Benefits

At Apple, base pay is part of our total compensation package and is determined within a range. The base pay range for this role is between $175,500 and $311,700; your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become Apple shareholders through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.

You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Equal Opportunity Employer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Accessibility

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace.

Learn about reasonable accommodations for job applicants.

Apple accepts applications to this posting on an ongoing basis.