Trust Administrator – Wealth Management & Client Services

Trustco Bank; City of Albany (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Health savings account (HSA)

401(k) retirement plan with match

Paid time off + 11 holidays

Training and professional development

Tuition reimbursement

Loan product discounts

Job summary

Trustco Bank is seeking a Trust Administrator to maintain and develop client accounts and manage an account load for financial service clients. The role reports to the Assistant Vice President and emphasizes accuracy, compliance, and client service.

Responsibilities include ongoing client communication, account inquiries, processing bills, evaluating cash balances, and coordinating with investment managers.

Qualifications

• Bachelor’s degree in accounting or finance or equivalent level of education and experience.
• Effective verbal and written communication skills.
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.
• Working knowledge with Microsoft Office Programs; Excel and Word.

Responsibilities

• Maintains ongoing communication with assigned clients via telephone, email, and mail correspondence.
• Responds to account inquiries regarding statements, fees, income levels and cash needs.
• Ensures compliance with regulations and Bank policies and procedures as they pertain to financial services activities.
• Processes bills, evaluates cash balances, estimates taxes, and works with investment managers to raise capital for assigned client load.
• Schedules client meetings to review account performance, answer questions, and update client information.
• Processes account maintenance for all assigned clients.

Skills

Verbal and written communication

Organization

Independent & teamwork

Excel & Word

Education

Bachelor's degree in accounting or finance or equivalent

Master's degree in business related field

Tools

Excel

Word

Job description

Trustco Bank is seeking a Trust Administrator to maintain and develop client accounts and manage an account load for financial service clients. The role reports to the Assistant Vice President and emphasizes accuracy, compliance, and client service.

Responsibilities include ongoing client communication, account inquiries, processing bills, evaluating cash balances, and coordinating with investment managers.