True Rewards Representative

[1002 AC Decatur] Arizona Charlie's, LLC; United States; On-site; USD 18,000 - 25,000; Full time

Job summary

Arizona Charlie's, LLC is seeking a True Rewards Representative to support the daily True Rewards operations, enroll members, and promote promotions and benefits. You will handle guest inquiries, process cards and vouchers, and help ensure a positive gaming and guest experience.

Ideal candidates bring at least 6 months in guest service or casino roles, strong communication, and the ability to operate office software. This is an on-site role supporting casino promotions and member services.

Qualifications

• 6 months of guest service or casino experience preferred.
• Must be able to communicate effectively in English.
• Able to input and access information using a computer system.

Responsibilities

• Provide courteous guest service aligned with our guest service culture.
• Enroll new members and explain cashback and promotions.
• Issue and reissue player cards and process vouchers.
• Review daily calendar for events and promotions.
• Address guest questions and resolve account discrepancies.
• Maintain a clean, organized workspace.
• Greet guests professionally and use eye contact.

Skills

Guest service

Teamwork

Communication skills

Microsoft Office

Education

High School Diploma

Tools

Outlook

Excel

Word

Job description

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As the True Rewards Representative, you play an essential role in supporting the daily operations of the True Rewards department by delivering exceptional guest service and promoting the benefits of membership. You assist with club enrollments, manage member concerns, and communicate property promotions. Your attention to detail and friendly demeanor help ensure a positive guest experience and contribute to the overall success of marketing and casino engagement efforts.

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Enroll new members and explain benefits such as cashback, promotions, and player incentives
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable
• Review daily event calendar to stay informed on current activities, offers, and property promotions
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts
• Maintain a clean and organized work area
• Greet and thank guests in a friendly, professional manner; use names and make eye contact
• Offer information on casino property events, promotions, and services
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 6 months of previous experience in a similar guest service or casino role preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull up to 40 lbs.
• Occasionally lift and/or carry up to 30 lbs. at floor, knee, waist, and chest levels
• Occasionally Squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor Smoky Noisy Bright flashing lights Extreme hot cold temperatures Slippery surfaces Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Company Culture & Employer Brand

If you thrive in a welcoming, community-centered workplace where team members feel like family, Arizona Charlie’s may be the perfect fit. We’d love to meet you! Arizona Charlie’s Decatur and Boulder are trusted local favorites known for their friendly atmosphere, loyal guests, and long-standing team members. From slot floors to steakhouses, we deliver genuine service and value in a neighborhood setting. At Arizona Charlie’s, you’re more than a team member—you’re part of a legacy. If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at [phone].