Truck Service Writer & Rental Agent

Gabrielli Truck Sales; New York (NY); In loco; USD 36.000 - 44.000; Tempo pieno

Descrizione del lavoro

Gabrielli Truck Sales in Jamaica, NY is seeking a Service Writer / Rental Agent to be the main contact for customers needing truck service, maintenance, repairs, and rental vehicles. The role combines service-writing with rental coordination and requires excellent communication and organizational skills.

The position involves coordinating repairs from start to finish, providing updates and estimates, and assisting customers with selecting and securing appropriate rental trucks.

Competenze

• High school diploma or equivalent required.
• 2+ years in automotive or truck service or related customer-service environment preferred.
• Previous Service Writer or truck rental experience strongly preferred.
• Knowledge of commercial trucks and basic mechanical terminology preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office and general computer applications.
• Ability to multitask and prioritize in a fast-paced environment.

Mansioni

• Greet customers and provide professional, courteous service throughout the repair process.
• Act as the primary liaison between customers, technicians, parts personnel, and management.
• Open, update, and close repair orders accurately and in a timely manner.
• Coordinate vehicle inspections, preventive maintenance, repairs, and warranty work.
• Communicate estimated repair costs, required repairs, and expected completion times to customers.
• Obtain customer authorization for repairs and document approvals appropriately.
• Assist customers with rental needs and coordinate reservations and returns.
• Explain rental rates, terms, policies, and customer responsibilities.

Conoscenze

Customer service

Communication

Multitasking

Time management

Teamwork

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

CRM systems

Descrizione del lavoro

Gabrielli Truck Sales in Jamaica, NY is seeking a Service Writer / Rental Agent to be the main contact for customers needing truck service, maintenance, repairs, and rental vehicles. The role combines service-writing with rental coordination and requires excellent communication and organizational skills.

The position involves coordinating repairs from start to finish, providing updates and estimates, and assisting customers with selecting and securing appropriate rental trucks.