Service Advisor - Hays

Bruckner Truck Sales, Inc.; Hays (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation plans

Paid Time Off and Holidays

Health, dental and vision plans

401(k) and Profit-Sharing Plan

Tuition Assistance Program

Employee Stock Ownership (E.S.O.)

Disability and Life Insurance

Flexible Spending Account

Health Club Reimbursement

Family and Team Oriented Environment

Employee Referral Bonus

Drug free workplace

Job summary

Bruckner Truck Sales, Inc. is seeking a Service Advisor to greet customers, assess needs, and document repair orders. You will liaise between customers and the Service Department, gather approvals, and prepare estimates for service tickets.

Strong communication and professional interaction with customers and vendors are essential. The role is safety-sensitive; pre-employment drug testing is required. Willingness to inspect and diagnose truck issues and coordinate with teams is important for

Qualifications

• Must have strong communication skills and a customer-focused approach.
• Ability to interact professionally with customers, vendors and coworkers.
• Safety-sensitive position requiring pre-employment drug testing.

Responsibilities

• Greet customers and initiate the write-up process.
• Determine customer needs and convey them on the repair order.
• Provide supporting documents to determine warranty coverage and campaigns.
• Acquire approvals, provide estimates, and book/close service tickets.
• Answer incoming service calls and maintain knowledge as liaison between Service and customers.

Skills

Customer service

Communication

Interpersonal skills

Job description

WHO WE AREBruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.40+ locations across 11 statesOver 1,600 team membersWe work on all makes & models!OUR CORE VALUESWe act with Honesty and Integrity.We value our people and communities.We are customer focused.We do what it takes.WHAT WE OFFERCompetitive Compensation PlansPaid Time Off and HolidaysExcellent health, dental and vision plansInvestments in Training & DevelopmentGenerous 401(k) and Profit-Sharing PlanTuition Assistance ProgramEmployee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)Disability and Life InsuranceInternal Promotion OpportunitiesFlexible Spending AccountHealth Club ReimbursementFamily and Team Oriented EnvironmentEmployee Referral BonusEngaging and Challenging AssignmentsDrug free workplaceSUMMARY OF DUTIES:Greet customers and initiate the write up process.Determine the customer’s needs and convey this information onto the repair order.Responsible for providing supporting documents to determine warranty coverage and open campaigns.Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required.Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters.Assist with closing other repair orders as needed.Answer incoming service phone calls.Maintain product knowledge as the Liaison between the Service Department and the customer.SPECIAL REQUIREMENTS:Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.PHYSICAL REQUIREMENTS:Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.