Truck Service Advisor

LV Petroleum LLC; Shepherd (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

401k

Growth Opportunities

Job summary

LV Petroleum LLC is hiring a Truck Service Adviser in Shepherd, TX. The role involves greeting customers, writing up work orders, processing OTC transactions, and securing purchase orders. You will describe vehicle issues and explain required repairs to drivers, while maintaining high service standards.

Expect to work the second shift (3pm-11pm) after training on first shift. Weekly pay, 401(k), and growth opportunities are highlighted benefits at this employer.

Qualifications

• Customer-focused demeanor with strong interpersonal abilities.
• Proven ability to upsell and suggest services.
• Excellent verbal and written communication in English.
• Ability to operate basic computer systems and software.

Responsibilities

• Write, detail and process Work orders and OTC transactions; secure purchase orders and communicate quotes to customers.
• Prepare end-of-shift reports and shift drop; handle various payment types and documentation.
• Explain vehicle issues to customers and advise on needed repairs to return them to the road safely.
• Maintain customer service standards while interacting with drivers and companies by phone.

Skills

Customer service

Sales skills

Communication

Basic computer skills

Job description

Walk In Interviews Welcome: 10100 Highway 59 S.Shepherd TX, 77371

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over the counter sells (OTC) transactions while insuring we are returning every traveler to the road safe and better than when they arrived.

In this role, you can expect to:

• Work in a trusting and safe environment focused on provided excellent customer service where the expectations of the customer are exceeded
• Have extensive knowledge of the services we provide and the products we sell
• Have Strong selling skills to help generate revenue, Ability to influence in a professional manner while maintaining and displaying high integrity
• Write, detail and process (pay out) Work orders and OTC transactions; Properly write up an ETA Work Order. Secure purchase orders, prepare and communicate quotes to customers
• Prepare end of shift drop and shift reports, Understand various payment types
• Provide Customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely
• Regularly be on the phone speaking to drivers, companies, securing payments or advising drivers/companies with issues related to their vehicle

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will be exposed to fumes and particles. The noise level in the environment can be loud at times.

Requirements

What we Would like to see

• A dedicated individual who works well with others and is excited to be a part of our team!
• Good verbal, written and communication skills
• Basic computer skills
• Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift
• A valid drivers license and reliable transportation
• No previous Experience needed

Expected Physical Demands

Expected Physical Demands include regularly speaking to and listening to customers. Standing, Walking, Kneeling, Bending over and Crouching.

• This Position is for Second Shift 3pm-11pm, training will be done on First shift; after completing the training period the employee will then be moved to the Second shift Schedule

Benefits

Weekly Pay

Benefits

401k

Growth Opportunities