Truck Service Advisor

LV Petroleum LLC; Glade Spring (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

LV Petroleum LLC is hiring a Truck Service Adviser to provide first-rate customer service, write up work orders, and handle OTC transactions. You will communicate quotes, secure purchase orders, and help drivers understand vehicle needs to keep them safely on the road.

The role requires strong selling and communication skills, a dedication to service, and the ability to work evenings and weekends. Training on first shift will precede the second-shift schedule.

Qualifications

• Customer service experience in retail or service industries preferred.
• Ability to write and process work orders and OTC transactions.
• Strong verbal and written communication skills.
• Willingness to work second shift (3pm11pm) after training.
• Valid drivers license and reliable transportation.

Responsibilities

• Write, detail and process work orders and OTC transactions; secure purchase orders and communicate quotes to customers.
• Prepare end-of-shift drop and shift reports; understand various payment types.
• Provide customers with descriptions of vehicle issues and explain what is needed to return them to the road safely.
• Regularly speak with drivers/companies, secure payments, and advise on vehicle issues.
• Maintain accurate records of transactions and ensure a trustworthy, customer-focused service environment.

Skills

Customer service

Sales skills

Cash handling

Communication

Valid drivers license

Basic computer skills

Night shift availability

Job description

Walk In Interviews Welcome:

12433 Maple Street, Glade Spring, VA 24340

Interview any time from 11am EST to 4pm EST

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over the counter sells (OTC) transactions while insuring we are returning every traveler to the road safe and better than when they arrived.

In this role, you can expect to:

• Work in a trusting and safe environment focused on provided excellent customer service where the expectations of the customer are exceeded


• Have extensive knowledge of the services we provide and the products we sell


• Have Strong selling skills to help generate revenue, Ability to influence in a professional manner while maintaining and displaying high integrity


• Write, detail and process (pay out) Work orders and OTC transactions; Properly write up an ETA Work Order. Secure purchase orders, prepare and communicate quotes to customers


• Prepare end of shift drop and shift reports, Understand various payment types


• Provide Customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely


• Regularly be on the phone speaking to drivers, companies, securing payments or advising drivers/companies with issues related to their vehicle

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will be exposed to fumes and particles. The noise level in the environment can be loud at times.

Requirements

What we would like to see

• A dedicated individual who works well with others and is excited to be a part of our team!


• Good verbal, written and communication skills


• Basic computer skills


• Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift


• A valid driver's license and reliable transportation


• No previous Experience needed

Expected Physical Demands include regularly speaking to and listening to customers. Standing, Walking, Kneeling, Bending over and Crouching.

• This Position is for Second Shift 3pm-11pm, training will be done on First shift; after completing the training period the employee will then be moved to the Second shift Schedule

Benefits

Benefits and Pay will be discussed during any interviews.