Truck Parts Front Counter Specialist

Velocity Vehicle Group; Conway (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k + match

Health, Dental & Vision Insurance + HS

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Company perks such as employeeDiscount

Excellent Training and Career Advancem

Job summary

Velocity Vehicle Group in Conway, SC is seeking a Parts Front Counter Person to be the face of our dealership's parts department. You will engage with customers, sell parts and services for truck repairs, answer inquiries, and ensure customer satisfaction while keeping the parts area organized and clean.

The ideal candidate has a high school diploma or equivalent, 3+ years in heavy-duty trucks and parts, OEM dealer experience, and strong communication and computer skills.

Qualifications

• High school diploma or equivalent.
• 3+ years experience with heavy-duty trucks and parts.
• OEM dealer experience.
• Knowledge of truck engines, transmissions and rear axles.
• Knowledge of after-market vendors.
• Excellent customer service skills.
• Strong communication skills.
• Knowledge of supplies, equipment and mechanical parts.
• Proficient in relevant computer applications.
• Required language proficiency to effectively communicate with customers.
• Experience in customer service environment preferred.
• Data entry and strong typing skills preferred.
• Ability to effectively listen.
• Ability to interpret customer needs.
• Self-motivated.

Responsibilities

• Sells products for the repair of trucks according to customers’ needs
• Sells services for the repair of trucks to meet customer needs
• Maintains customer goodwill by greeting and acknowledging all customers
• Answers customer inquiries
• Fulfills customer requests
• Sells additional parts and services by recognizing opportunities to up-sell
• Follows prescribed cash, credit and check processing procedures of the dealership
• Pulls parts for customers
• Receives returns from customers
• Assists in keeping parts department clean and orderly
• Records all sales and/or customer transactions
• Assists Parts Manager with merchandise displays
• Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
• Uses dealership equipment and resources safely and proficiently

Skills

Heavy-duty trucks

Parts knowledge

Customer service

Communication skills

Data entry

Typing skills

Listening skills

Self-motivated

Computer skills

OEM dealer exp

Education

HS diploma

Tools

Microsoft Office

Job description

Velocity Vehicle Group in Conway, SC is seeking a Parts Front Counter Person to be the face of our dealership's parts department. You will engage with customers, sell parts and services for truck repairs, answer inquiries, and ensure customer satisfaction while keeping the parts area organized and clean.

The ideal candidate has a high school diploma or equivalent, 3+ years in heavy-duty trucks and parts, OEM dealer experience, and strong communication and computer skills.