Truck Parts Counter Specialist – Customer‑Focused & Growth

Tri-State International Trucks; Virginia (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Great Culture & Team Environment

Long Term Career Advancement

Paid Training

Medical / Dental / Vision Insurance

Health Savings Account

Health Reimbursement Account

Company Paid Life, Accident, and Dis.

401(k) with company match

Paid Time Off

Paid Holidays

Paid Parental Leave

Job summary

Ascendance Truck Centers is seeking a Parts Counter Person at our Virginia location. This role primarily sells parts to all customers, over the counter, through the shop, or on the phone. The ideal candidate will assist customers with parts selections and maintain strong product knowledge.

Responsibilities include processing quotes, managing stock, and coordinating with the body shop and service team. Equal opportunity employer with comprehensive benefits and paid training.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence; speak effectively before groups of customers or employees.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Determines all incoming freight charges and bills appropriate repair order or sales order.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

Skills

Customer service

Parts lookup

Communication skills

Phone handling

Data entry

Education

High school diploma

Tools

Microsoft Excel

Inventory system

Job description

Ascendance Truck Centers is seeking a Parts Counter Person at our Virginia location. This role primarily sells parts to all customers, over the counter, through the shop, or on the phone. The ideal candidate will assist customers with parts selections and maintain strong product knowledge.

Responsibilities include processing quotes, managing stock, and coordinating with the body shop and service team. Equal opportunity employer with comprehensive benefits and paid training.