Truck Line Representative

Levin Furniture & Mattress; Smithton (Westmoreland County); Remote; USD 15,911 - 22,661; Full time

Benefits offered by this job

Paid Training

Growth Opportunities

Medical, Dental, Vision, Life & Disability Insurance

401K

Generous Employee Discount

Job summary

A family-owned furniture store is seeking a Truck Line Representative to work from home. The ideal candidate will assist delivery teams by resolving delivery issues and serving as a communication liaison. Responsibilities include monitoring deliveries and handling inbound calls. Candidates should have excellent communication and customer service skills and a high school diploma. This role offers paid training and various benefits in a supportive work environment.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.
• Demonstrated knowledge of software, including Microsoft Office.

Responsibilities

• Resolve delivery issues called into the truck line while the team remains on site.
• Act as a communication liaison, answering incoming phone calls from drivers.
• Monitor stop times and route progress to ensure timely deliveries.

Skills

Excellent verbal communication

Outstanding customer service skills

Microsoft Office proficiency

Ability to multi-task

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Levin Furniture & Mattress, John V. Schultz Furniture and Ashley Home Store is Hiring a Truck Line Representative!

Starting Pay: $14/hr.

This is a Work from Home position! Candidates considered must be within 25 miles of any of our store locations.

We’re a family-owned company with a history of caring for our employees, customers, and community! Join Our Team Today - Working Here Feels Like Home!

Compensation And Benefits Program Offers

• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment

Purpose

The primary focus of this position is assisting Delivery Teams and Customers with day of delivery issues. Associates will be responsible for inbound calls to the truck line for all Levin, Ashley, and John V. Schultz deliveries. Associates will utilize effective problem solving to troubleshoot issues on delivery and provide resolutions for the delivery team to meet the customers’ needs before the team leaves the home.

Essential Duties & Responsibilities

• Act as a communication liaison, answering incoming phone calls from drivers to support delivery teams in the home.
• Resolve all delivery issues called into the truck line while the team remains on site.
• Monitor stop times and route progress to ensure timely deliveries.
• Demonstrate effective decision-making ability, making routing and delivery decisions.
• Reconciling of completed deliveries/exchanges/returns daily.
• Notate issues and resolutions in DispatchTrack for clear communication across departments.
• Assist drivers with additional stop time needed or route delays during out of service moments.
• Review & respond to additional requests entered through the systems for accommodations by reviewing routes and capacity.
• Other tasks assigned by team leadership.

Education And Experience

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.

Skills And Abilities

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi-task in a fast paced working environment.
• Knowledge of GERS, Loft, WMS, Storis and Salesforce systems preferred.

Physical Demands

• Ability to sit, and reach at shoulder height regularly.
• Ability to communicate effectively with customers and co-workers using telephone.
• Ability to use vision to read documents and computer screen.
• Ability to use hands to type information into computer.

Work Schedule

Schedule may vary dependent upon need.