Truck Care Service Advisor — Growth, Leadership Path

Love's Travel Stops & Country Stores Inc.; Alma (AR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay

Career Development

Quarterly Bonus Program

Hiring Immediately

Job summary

Love's Travel Stops & Country Stores in Alma, AR is seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department within our Truck Care network. You will combine technical knowledge with leadership to guide service centers and ensure customer satisfaction.

You will greet customers, document issues, provide repair cost estimates, promote promotions, obtain approvals, and keep customers informed about status while resolving concerns.

Qualifications

• 6 months in customer service or sales preferred.
• Valid driver's license with clean safety record.
• Pass drug screening and medical exam as per regulations.
• Excellent communication and customer service focus.
• Ability to document issues and provide repair estimates.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

Skills

Customer service

Salesmanship

Communication

Teamwork

Attention to detail

Job description

Love's Travel Stops & Country Stores in Alma, AR is seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department within our Truck Care network. You will combine technical knowledge with leadership to guide service centers and ensure customer satisfaction.

You will greet customers, document issues, provide repair cost estimates, promote promotions, obtain approvals, and keep customers informed about status while resolving concerns.