Truancy Officer/ Front Office Manager

Choice Schools Associates; Southfield (MI); On-site; USD 40,000 - 58,000; Full time

Job summary

Bradford Academy, part of Choice Schools Associates, is seeking an Office Manager to run an efficient, welcoming school office and connect families, staff and the community in support of students.

The role covers main office operations, customer service, enrollment, financial procedures, and attendance compliance, including truancy intervention and liaising with external agencies. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• 2 years of successful clerical/administrative experience.
• Knowledge of Michigan attendance laws and truancy regulations is preferred.
• Strong communication and customer service skills mandatory.
• Proven organizational abilities and attention to detail.

Responsibilities

• Run an efficient school office and welcome families, staff and the community.
• Maintain student records, enrollment counts, and attendance data.
• Support the School Leader and manage substitute teachers and office coverage.
• Prepare reports and provide attendance data for audits and compliance.
• Liaise with external agencies regarding truancy and attendance matters.
• Enforce Code of Michigan Truancy and Attendance Law and advise on policy.

Skills

Clerical experience

Excellent communication

Customer service

Organizational skills

Attendance and records

Education

High school diploma or equivalent

Associates degree or above preferred

Tools

MS Office

Job description

About this position

About Our Academy

At Bradford Academy, the top priority will always remain the same – the students. Building a safe community allows our staff and families to lean on each other to invest in every child’s educational journey. Our 13-year commitment is a promise to our families to equip each child with the tools and skills needed to walk across the stage at graduation. We are looking for talented and dedicated educators like you to help us see that promise through.

A successful candidate for this position has:

• An unwavering belief that all children regardless of their background can learn and exceed at high levels.
• A strong desire to achieve outstanding results in the pursuit of excellence for students.
• A love for building relationships and being on a collaborative team.
• The willingness to be a humble change agent.
• Excellent problem-solving skills.

About the role

To run an efficient, welcoming school office that connects families, staff, and the community in supporting our students. This role manages main office operations, customer service, student enrollment, site-level financial procedures, and building-wide attendance compliance— including early truancy intervention, agency liaison work, and enforcement of the Code of Michigan Truancy and Attendance Law.

What you'll do

Office Services & Daily Operations

• Performs standard school office routines, including answering phones, answering the door, greeting students and families, caring for children, and being available for the needs of students, families, and staff during the school day.
• Performs secretarial and administrative support functions, including supporting the School Leader, making phone calls to families, ensuring the school is set up for success, ordering office supplies, and managing substitute teachers.
• Designs and implements office policies with approval by the School Leader.
• Manages office operations and office coverage during open hours to ensure every person in the school building is supported.
• Operates standard office equipment (computer, copier, fax machine, etc.) and maintains/replenishes office supply inventory.
• Demonstrates positive customer service and community relations at all times with everyone in and out of the school building.
• Applies positive customer service to the role and is perceived as a collaborative team member by the staff.
• Maintains student records, enrollment counts, and student files as required by law and local policy; ensures accurate transfer and disposal of records according to retention schedules and
• Maintains daily teacher attendance records and substitute teacher tracking.
• Gathers, reviews, and enters attendance data (electronically or manually) submitted by classroom teachers and building substitutes; logs tardy students and arrival times; identifies and corrects inconsistencies; ensures teacher compliance with attendance policy.
• Collects, reviews, and enters parent absence excuses (written and voicemails), daily Early Dismissal Sign-Out logs, and monthly suspension reports.
• Submits homework requests to teachers for students who will be absent for long, pre-scheduled periods of time.
• Prepares all required reports, provides requested attendance data to the District Compliance Officer, and represents the school during internal, external, and pupil accounting audits.

Truancy Intervention & Legal Enforcement

• Identifies students with excessive tardies or unexcused absences; assesses attendance issues by contacting families to evaluate home circumstances and barriers.
• Collaborates with school staff, guidance counselors, health personnel, and Student Assistance Teams to develop interventions and individualized service plans to improve student attendance.
• Serves as the official liaison between assigned schools and external agencies, including social services, court services, law enforcement, and the Oakland County Prosecutor’s Office regarding student truancy.
• Prepares case information and documentation for formal hearings/court cases and represents the school division at court interagency staffing meetings and in the courtroom.

Other

• Assumes other related duties assigned by the Office Manager, Principal, School Leader, or Choice Schools Associates, L.L.C.

Qualifications

• High school diploma or equivalent.
• 2 years of successful clerical, secretarial, or administrative/bookkeeping experience.
• Demonstrated knowledge and understanding of Michigan attendance laws, truancy regulations, and community referral sources.
• Exemplary work habits verified by reference check.
• Computer skills in data processing, bookkeeping, spreadsheets, databases and research.
• Must be at least 18 years of age.

Desired Qualifications:

• Associates degree or above preferred.
• Experience in a school setting with school-age children.
• Knowledge of and skills working with students and families of all backgrounds.
• Ability to positively communicate with students, staff and parents.
• Reputation of self-control and sound interpersonal skills.
• Exemplary organizational skills.

About Choice Schools Associates

Bradford Academy is part of the Choice Schools Community. As a comprehensive education service provider, Choice Schools offers a student-centered approach to tailored school operations support. Much like a superintendent's office, Choice Schools provides invaluable assistance in various crucial areas, including instruction, professional development, curriculum, human resources, finance, compliance, communications, and enrollment. By being a part of the Choice Schools Scholar Model, Bradford Academy is a vibrant community of learning, comprised of multiple other outstanding scholar schools within the state. The Scholar Model will provide you with the support and collaboration of a large district while serving at a tight-knit community school in your area.

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