Troubleshooter II

Dartmouth College; Hanover (NH); On-site; USD 54,000 - 55,000; Full time

Job summary

Dartmouth College in Hanover, NH seeks a Troubleshooter II to perform maintenance and repair across college facilities, focusing on MEP systems and building controls. The role emphasizes safety, emergency response, and dependable service for a diverse campus community.

Ideal candidates bring 5+ years in related trades, strong communication, and the ability to work overtime as needed. Onsite work, with a union posting and non-exempt status, supports critical campus operations.

Qualifications

• High School plus 5+ years' experience or equivalent combination of education and experience
• Five-plus years of experience and knowledge with MEP, controls; able to work under pressure and in all types of weather

Responsibilities

• Perform maintenance and repair to College buildings, structures and utilities.
• Respond to emergencies; work on HVAC, electrical, plumbing, fire protection and security systems.
• Document issues and procedures, and follow up with clear communication.

Skills

MEP systems

Electrical troubleshooting

HVAC controls

Building Automation Systems

Communication skills

Driver's license

Emergency response

Education

High School diploma or equivalent

Tools

Driver Safety training

Lock-out/Tag-out

Respirator training

Job description

Please see Special Instructions for more details.

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY. OPEN TO UNION MEMBERS.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date 07/14/2025

Open Until Filled Yes

Position Number

Position Number 0406600

Position Title

Position Title Troubleshooter II

Hiring Range Minimum

Hiring Range Minimum $39.15

Hiring Range Maximum

Hiring Range Maximum $40.22

Union Type

SEIU Level

SEIU Level S

FLSA Status

FLSA Status Non-Exempt

Employment Category

Employment Category Regular Full Time

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Schedule

Location of Position

Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position?

Is this a term position? No

If yes, length of term in months.

If yes, length of term in months. n/a

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

On both a scheduled, work order basis and in response to emergency, unanticipated building structural, mechanical, electrical, plumbing, fire protection or security system failures or damage, performs maintenance and repair to College academic, administration, and residential buildings, structures, and related fixtures and utilities, using a variety of trade practices associated with occupations such as plumbing, electrical, air conditioning, carpentry and other related trades. Works with the best interests of the customer and college in mind while working to exceed customer expectations.

Description

Required Qualifications - Education and Yrs Exp

Required Qualifications - Education and Yrs Exp High School plus 5+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Five- plus years of experience and knowledge with MEP , controls, good decision maker and communicator under pressure, able to work under all types of weather conditions. Examples of knowledge include the following: Refrigeration cycle (refrigerant and ammonia systems); Chilled Water plant and component operations; Electrical Troubleshooting and repairs; HVAC sequence of operations; Gas/Oil Burners; Building Automation System Control Systems; Fire Alarm Systems; Access Control Systems, including locks & door hardware; Fire protection systems
• Valid driver’s license and must be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
• Ability to work calmly in emergency situations.
• Willingness to work overtime and odd shift hours, including split shift, weekends, nights, holidays and other times when necessary.
• Ability to work in confined spaces.
• Able to document and record issues, procedures and follow up,
• Good communication skills both oral and written and basic computer knowledge.
• Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.

Must have successfully completed the following training prior to performing work to which the training relates:

• Driver Safety
• Lock-out/Tag-out
• Respirator