Tropical Smoothie Cafe - Shift Leaders (AR006)

DYNE Hospitality Group; Little Rock (AR); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Competitive wages

Benefits

Career growth

Job summary

DYNE Hospitality Group, in partnership with Tropical Smoothie Cafe, is seeking a Team Member trainer/leader in Little Rock, AR. The role focuses on delivering top-tier hospitality, training, and staff development to maintain brand standards and quick, accurate service.

Responsibilities include coaching crew, assisting with hiring, and supporting software rollouts, with a commitment to express the four core values: Invest In People, Understand Why, Make Smart Decisions, Make It Happen.

Qualifications

• Excellent verbal and written communication skills.
• Strong management and supervisory abilities.
• Proficient in Excel and Word; able to learn other software.
• Strong mathematical, analytical and problem-solving skills.
• Ability to read, understand and follow instructions.

Responsibilities

• Assist inventory training as needed.
• Drive brand values through training programs.
• Coach and develop management and crew members.
• Assist with hiring and staffing for under-staffed cafes.
• Support new software rollouts and training.
• Ensure training programs meet DYNE standards.
• Interact with crew members and customers using DYNE values.
• Deliver Unparalleled Hospitality to every customer.

Skills

Excellent verbal and written comm.

Management and supervisory skills

Excel and Word proficiency

Analytical and problem-solving

Follow instructions

Tools

MyInventory

Job description

Work Week

Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on café hours and availability.

Our culture at DYNE Hospitality Group goes beyond a webpage or poster; it defines who we are and guides our decisions. We encourage our team to embody our core values and hold one another accountable, shaping hiring, promotions, reviews, performance, and communication.

Our culture is rooted in these four core values, visible in every café:

• Invest In People
• Understand Why
• Make Smart Decisions
• Make It Happen

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Job Summary

At Tropical Smoothie Café, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Team Members are essential to this mission, guided by our values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are smart, have integrity, drive, and enthusiasm, you’d make a great Team Member!

Duties/ Responsibilities

• Assist in inventory training, when necessary.
• Drive brand values and standards through all training and development activities.
• Assist with the coaching, training, and development of management and crew members.
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
• Provide support for any new software rollouts and training.
• Ensure team member training programs are executed per TSC & DYNE standards.
• Interacts with crew members, customers, and vendors using DYNE’s core values
• Delivers “Unparalleled Hospitality” to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Cafe Basics and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafes standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory using MyInventory.
• Performs any additional tasks necessary to run the cafe.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent management and supervisory skills.
• Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs
• Must have strong mathematical, analytical and problem solving skills
• Must be able to read, understand and follow instructions

Physical Requirements

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe´ environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.
• Frequent walking, standing, bending, stooping, overhead reaching and stretching.
• Lifting no greater than 50 pounds.