Tropical Smoothie Cafe - Shift Leader (AL016)

DYNE Hospitality Group; Birmingham (AL); On-site; USD 13,776 - 20,664; Full time

Job summary

DYNE Hospitality Group is seeking individuals to join Tropical Smoothie Café as Team Members in Birmingham, Alabama. The role emphasizes the promotion of a healthy lifestyle through exceptional food and service, with key responsibilities including assisting in inventory training, coaching staff, and ensuring the café operates to brand standards. Successful candidates will possess strong communication and management skills. Flexible working hours are available to accommodate café operations.

Qualifications

• Strong communication skills, both verbal and written.
• Proven management and supervisory experience.
• Ability to learn and adapt to new software as necessary.

Responsibilities

• Assist in inventory training and hiring/staffing.
• Ensure team member training programs are executed per standards.
• Provide unparalleled hospitality to all customers.

Skills

Excellent verbal and written communication skills

Excellent management and supervisory skills

Strong working knowledge of Excel and Word

Mathematical, analytical, and problem-solving skills

Ability to read, understand and follow instructions

Job description

Work Week

Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on café hours and availability.

Job Summary

At Tropical Smoothie Café, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Team Members are essential to this mission, guided by our values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are smart, have integrity, drive, and enthusiasm, you’d make a great Team Member!

Core Values

• Invest In People
• Understand Why
• Make Smart Decisions
• Make It Happen

Duties / Responsibilities

• Assist in inventory training, when necessary.
• Drive brand values and standards through all training and development activities.
• Assist with the coaching, training, and development of management and crew members.
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
• Provide support for any new software rollouts and training.
• Ensure team member training programs are executed per TSC & DYNE standards.
• Interact with crew members, customers, and vendors using DYNE’s core values.
• Deliver “Unparalleled Hospitality” to each customer that visits our cafe.
• Be knowledgeable and proficient in each position within the cafe.
• Successfully complete the Cafe Basics and Certified Trainer Program.
• Ensure each station is operating to Tropical Smoothie Cafes standards.
• Train and coach crew members during each shift to ensure brand standards are upheld.
• Use tools to accomplish goals, manage labor and control inventory using MyInventory.
• Perform any additional tasks necessary to run the cafe.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent management and supervisory skills.
• Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs.
• Must have strong mathematical, analytical, and problem‑solving skills.
• Must be able to read, understand and follow instructions.

Physical Requirements

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 30 pounds to perform duties like stocking, refilling ice, or taking out trash.
• Constant face‑to‑face interactions with crew members and customers.
• Safely navigate in a fast‑paced coffeé environment.
• Ability to multi‑task and remain positive in sometimes stressful working conditions.
• Frequent walking, standing, bending, stooping, overhead reaching and stretching.