TRMC Website Customer Support

KBR, Inc; Alexandria (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Bonuses/ incentives

Relocation benefits

Flexible work schedule

Job summary

KBR, Inc is seeking a TRMC Website Customer Support role to support IT projects and set up web pages in Confluence and Jira for TRMC staff. The position emphasizes collaboration with government and commercial partners to align IT requirements.

Responsibilities include implementing best practices to improve project efficiency, ensuring project goals are met, and delivering reliable support to end users across Virginia, DC, and Maryland.

Qualifications

• Experience must be IT related; may be paid or unpaid or via training.
• Attention to detail and thoroughness in work.
• Excellent customer service skills with clients and stakeholders.
• Effective oral communication; ability to present clearly to different audiences.
• Strong problem solving; evaluate information and make recommendations.

Responsibilities

• Serve as IT Project Support for TRMC IT projects.
• Set up TRMC web pages in Confluence and Jira for employees.
• Identify opportunities to improve project management efficiency and effectiveness.
• Implement best practices to achieve project goals for assigned projects.
• Coordinate with external government and commercial partners to align TRMC IT requirements.

Skills

IT experience

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Microsoft Office

Atlassian Tools

Tools

Jira

Confluence

Job description

Title: TRMC Website Customer Support

KBR is seeking a TRMC Website Customer Support individual to join our team.

Why Join Us?

Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Responsibilities

Serving as Information Technology Project Support as a Technical Representative for key IT projects. Assist TRMC employees set up web pages in Confluence and JIRA Identifies and implements opportunities for improving project management efficiency and effectiveness. Responsible for implementing best practices to bring about the successful completion of TRMC specific Information Technology related project goals and objectives for assigned projects. Work with external agencies, services, and organizations, both government and commercial sector, to ensure the TRMC remains current while integrating the TRMC IT requirements within DoW as well as Enterprise standards. One year of specialized experience equivalent Overseeing and ensuring the achievement of all project goals and objectives while honoring the project constraints. Implementing best practices to bring about the successful completion of Information Technology related project goals and objectives for assigned projects.

Requirements

• Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Candidate must have a working knowledge of Microsoft products (i.e. Work, PowerPoint, Excel, Teams etc..) Experience with Atlassian Products is a bonus!!

Basic Compensation

$60,000 - $70,000 (For Virginia, DC and Maryland Only) The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

KBR — Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business. We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.

Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries.

At KBR, We Deliver.