Trip Support Specialist

Destinytravel; Charlotte (NC); Remote; Full time

Benefits offered by this job

Fully remote with flexible hours

Travel perks and learning opportunities

Supportive team culture

Growth potential in the industry

Job summary

A travel service company located in Charlotte, North Carolina is seeking a Trip Support Specialist to assist travelers throughout their journey. The role includes responding to inquiries, managing itinerary changes, and providing destination information. Ideal candidates will demonstrate excellent communication skills and a passion for travel. This position is fully remote with flexible hours, offering travel perks and opportunities for growth in the industry.

Qualifications

• Strong communication skills to assist travelers.
• Detail-oriented and organized for managing itineraries.
• Preferred experience in customer service.

Responsibilities

• Respond to inquiries across email, phone, and messaging.
• Assist with itinerary changes and documentation.
• Provide clear destination information.

Skills

Excellent communication skills

Detail-oriented

Customer service experience

Tech-comfortable

Passion for travel

Job description

Charlotte, North Carolina, United States

As a Trip Support Specialist, you will assist travelers throughout their journey by providing guidance, answering questions, and ensuring each step feels organized and stress‑free. You will work closely with clients to understand their needs and support them from planning to return.

At Destiny&Co, we are committed to exceptional communication, personalized service, and creating memorable travel experiences.

Key Responsibilities

• Respond to inquiries across email, phone, and messaging channels.
• Assist with itinerary changes, confirmations, and documentation.
• Provide clear destination information and requirements.
• Follow up before and after departures.
• Handle concerns with empathy, patience, and professionalism.

Benefits

• Fully remote with flexible hours.
• Travel perks and learning opportunities.
• Supportive team culture.
• Growth potential in the industry.

What We’re Looking For

• Excellent communication skills.
• Detail-oriented and organized.
• Customer service experience preferred.
• Tech‑comfortable and adaptable.
• Passion for travel and helping others.