TRICARE Customer Service Rep

TriWest Healthcare Alliance; Denver (CO); Remote; USD 39,000 - 43,000; Full time

Job summary

An established industry player is seeking a dedicated TRICARE Customer Service Representative to provide exceptional support to our nation's heroes. In this dynamic role, you will engage with customers through various channels, addressing inquiries related to healthcare services. Your passion for the military community and your customer service expertise will shine as you navigate a fast-paced environment. Join a company that values commitment and offers a supportive workplace with comprehensive benefits, including health coverage and paid time off. This is a fantastic opportunity to make a meaningful impact while growing your career.

Benefits

Health Coverage

Paid Time Off

Retirement Plans

Tuition Reimbursement

Qualifications

• At least two years of professional customer service experience.
• Excellent verbal and writing skills.

Responsibilities

• Answer healthcare inquiries via phone, chat, email, or written correspondence.
• Document interactions in CRM system.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Literacy

Empathy

Education

High School diploma or GED

Tools

CRM system

Microsoft Office

Job description

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We offer remote work opportunities (WY, CO, ND, SD, NE, KS, MN, IA, MO, WI, IL only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

TriWest is proud to serve our nation’s heroes. In this role, you will provide outstanding customer service in a fast-paced Contact Center, responding to inbound calls, chat, email, or other written correspondence regarding enrollment, claims, referrals, authorizations, and appointments. This role combines your passion for the military community with your customer service skills.

Education & Experience

• High School diploma or GED
• U.S. Citizenship
• Ability to receive a favorable DoD background investigation
• At least two years of professional customer service experience
• Excellent verbal and writing skills
• Technology literate, experienced in navigating multiple screens/web browsers, and able to work independently remotely

Preferred

• TRICARE customer service experience
• Contact center experience including chat messaging
• Military connectedness

Key Responsibilities

• Answer healthcare inquiries professionally via phone, chat, email, or written correspondence
• Take ownership of issues, use sound judgment, and resolve customer issues promptly
• Meet productivity and performance metrics, including attendance and schedule adherence
• Document interactions in CRM system
• Participate in continuous training to resolve inquiries effectively
• Maintain regular and consistent attendance

Competencies

• Commitment to Task: Follow policies, demonstrate motivation
• Communication / People Skills: Influence, listen critically, collaborate
• Computer Literacy: Proficient in Microsoft environment and department software
• Coping / Flexibility: Adaptability and mature problem-solving
• Empathy / Customer Service: Patience, respect, active listening
• Information Management: Handle complex information clearly
• High Intensity Environment: Focus and control in fast-paced settings
• Organizational Skills: Prioritize, learn systems, detail-oriented
• Team-Building / Team Player: Influence positively, build commitment
• Technical Skills: Data entry proficiency, meet call/chat requirements

Working Conditions

• Shift flexibility, including overtime if needed
• Onsite or remote work environment with secure workspace and high-speed internet
• Prolonged computer work, headset use, typing, speaking

Company Overview

TriWest Healthcare Alliance is dedicated to serving our nation’s heroes since 1996. We aim to connect heroes to healthcare and offer a rewarding environment with benefits including health coverage, paid time off, retirement plans, tuition reimbursement, and more.

Position salary ranges from approximately $39,000 to $43,000 annually, depending on role and location.

TriWest is an equal opportunity employer promoting diversity and inclusion.