Remote Customer Service Representative Tricare - Hampton Roads VA

VetJobs; Hampton (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks dedicated Customer Service Representatives to support military-affiliated individuals. This full-time, remote role involves assisting TRICARE beneficiaries with their inquiries and claims. With a focus on providing excellent customer service, candidates will benefit from seven weeks of paid training and competitive benefits. Ideal for those with a passion for helping others, this opportunity allows you to work from home while making a difference in the lives of veterans and their families. Join a veteran-owned company committed to supporting military employment.

Benefits

Seven weeks of paid training

Competitive benefits including holidays

PTO

Healthcare

Disability insurance

Life insurance

401K

Qualifications

• 2+ years of call center or customer service experience preferred.
• Proficiency with computer equipment and technical requirements.

Responsibilities

• Respond to caller questions about benefits and eligibility.
• Document inquiries and maintain quality standards.

Skills

Customer Service Orientation

Communication Skills

Empathy

Education

High School Diploma or GED

Tools

MS Windows

Job description

Join to apply for the Remote Customer Service Representative Tricare - Hampton Roads VA role at VetJobs.

This position is aimed at military-affiliated individuals, including Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Candidates must reside in specific states, including Alabama, Georgia, Kentucky, New Mexico, North Carolina, South Carolina, Texas, and Hampton Roads, VA.

Job Overview

VGS seeks experienced contact center professionals for full-time, remote inbound benefit support roles, primarily assisting TRICARE beneficiaries. The next class begins on June 9, 2025.

Eligibility & Requirements

• U.S. Citizens residing in specified states.
• Preferred: 2+ years call center or customer service experience.
• Retired Veterans and Military Spouses encouraged to apply.
• Must have a personal PC/laptop with wired internet connection.
• Availability for pre-interview sessions in May 2025.

Key Responsibilities

• Respond to caller questions about benefits, eligibility, and claims via phone and written communication.
• Complete paid training and apply skills on the job.
• Document inquiries and track activities in the database.
• Coordinate with team members and escalate complex issues as needed.
• Maintain quality standards and a productive work environment.

Benefits & Compensation

• Seven weeks of paid training.
• Competitive benefits including holidays, PTO, healthcare, disability, life insurance, 401K.
• Post-training pay increases.

Qualifications

• Excellent communication skills, empathy, and customer service orientation.
• Reliable attendance and ability to work from home during specified hours.
• High school diploma or GED required.
• Proficiency with MS Windows and computer equipment meeting specified technical requirements.

Technical Requirements

• Internet speed: 40 Mbps download / 20 Mbps upload.
• Processor: 2 GHz 64-bit or higher.
• RAM: 8 GB or higher.
• Operating System: Microsoft or Apple-supported.
• Browser: Supported browsers including Chrome.
• Connection: Ethernet cable connection required; Wi-Fi not permitted.

About VGS

A veteran and minority-owned company supporting military and veteran employment through customer engagement roles, including inbound calls, emails, chats, and web messages.