Triage RN — Care Coordination & Patient Support

THE LAKES COMMUNITY HEALTH CENTER; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

NorthLakes Community Clinic is seeking an experienced Registered Nurse to join our triage team. The NLCC Triage RN provides triage and health advice by phone, processes prescription refill requests, and follows evidence-based triage protocols to support timely access to care.

Candidates must reside within NorthLakes' service area and hold an active WI RN license with 2+ years of nursing experience. Proficiency in patient education, EHR use, and collaboration with care teams is essential.

Qualifications

• Associates or Bachelor's degree in Nursing required.
• Excellent communication, education, and counseling skills.
• Local knowledge of community health care and social welfare resources desirable.
• Experience with electronic health records and triaging patients preferred.

Responsibilities

• Performs nursing assessment and triage following clinical guidelines and policies.
• Complete refill requests for non-controlled substances per NLCC protocol.
• Complete refill requests for controlled substances under provider direction.
• Promote timely access to care to reduce ER utilization and hospital readmissions.
• Connect with patients for ED and hospitalization follow-up.

Skills

Communication skills

Counseling skills

Patient education

Triage by phone

Electronic Health Records

Education

Associates or Bachelor's degree in Nursing

Tools

Electronic Health Records (EHR)

Job description

NorthLakes Community Clinic is seeking an experienced Registered Nurse to join our triage team. The NLCC Triage RN provides triage and health advice by phone, processes prescription refill requests, and follows evidence-based triage protocols to support timely access to care.

Candidates must reside within NorthLakes' service area and hold an active WI RN license with 2+ years of nursing experience. Proficiency in patient education, EHR use, and collaboration with care teams is essential.