Triage Registered Nurse - Bonus

Caring Health Center, Inc.; Springfield (MA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Caring Health Center, Inc. is seeking a Triage Registered Nurse for our on-site team in Springfield, MA. The role emphasizes triage assessments, patient education, and coordination of care within a busy outpatient setting.

The ideal candidate holds a MA RN license and BLS CPR certification, with at least one year of nursing experience in ER or triage. Strong communication skills and bilingual abilities are a plus, and the position offers a $10,000 sign-on bonus.

Qualifications

• Massachusetts RN license required.
• BLS CPR certification required.
• Minimum of 1 year nursing experience, ER/outpatient triage preferred.
• Proficient in EHR systems and outpatient care best practices.

Responsibilities

• Receive and respond to triage requests from patients (phone and in-person).
• Perform nursing assessments and provide guidance following clinical protocols.
• Document triage and patient education accurately in the EMR.
• Schedule same-day and follow-up appointments to ensure timely care.
• Provide ongoing education and clinical support in coordination with providers.
• Administer medications, vaccines, and treatments per standards.

Skills

Nursing assessment

Clinical judgment

EHR proficiency

Bilingual preferred

Education

Massachusetts RN license

Tools

Electronic Health Records (EHR)

Job description

Triage Registered Nurse Job Category: Patient Services Requisition

Number: TRIAG001120 Full-Time On-site Springfield, MA 01103, USA

10,000 SIGN-ON BONUS

Qualifications:

• Current and unrestricted RN license in Massachusetts
• Current BLS CPR certification
• Minimum of one year of nursing experience, preferably in ER or outpatient triage setting
• Excellent clinical assessment and critical thinking skills, with a solid understanding of disease processes and age-specific development
• Demonstrated ability to deliver high-quality nursing care in collaboration with physicians and support staff
• Culturally sensitive, with a strong interest in serving diverse patient populations
• Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, representatives of outside agencies, and the general public
• Proficient in electronic health record (EHR) systems and familiar with outpatient and ambulatory care best practices
• Excellent verbal, written, and interpersonal communication skills
• Flexible, professional, and reliable, with the ability to adapt to varying patient needs
• Committed to patient-centered care, customer service, and ongoing professional growth
• Bilingual preferred (Spanish, Russian, or Vietnamese)

Principal Responsibilities and Duties:

• Receives and responds to both telephone and in-person triage requests from patients
• Conducts nursing assessments, exercises clinical judgment, answers health-related questions, provides patient education, and offers guidance following established clinical protocols and guidelines
• Documents telephone triage, patient education, and patient instruction accurately and precisely within the electronic medical record
• Schedules same-day and follow-up appointments with providers to support timely and coordinated patient care
• Provides ongoing patient education, clinical assessment, and support to patients while working closely with medical providers to deliver coordinated, high-quality nursing care
• Performs nurse visits as needed, providing clinical assessments, patient education, and nursing interventions following established protocols
• Administers prescribed medications, vaccines, and treatments following approved clinical protocols and standards of nursing practice
• Ensures accurate and timely documentation of all administrations in the electronic medical record
• Serves as a resource for staff, offering clinical guidance, nursing support, and educational opportunities as appropriate to promote staff development and quality patient care
• Other duties as assigned

Working Conditions:

This position involves prolonged use of a telephone and extended periods of computer-based work at a workstation. It requires the ability to sit for long durations, with occasional standing and walking. May be required to lift and carry objects typically weighing between 5-20 pounds.

Salary ranges from $39 - $52.41

Qualifications Licenses & Certifications Required

• Registered Nurse License