Triage Nurse (Telehealth) [Full-Time]

Santa Barbara Cottage Hospital; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking an experienced Registered Nurse to join their remote triage team. This role involves conducting clinical assessments, providing patient support, and collaborating with healthcare teams to enhance patient care. The ideal candidate will have a strong clinical foundation, excellent communication skills, and a commitment to patient-centered care. This position offers competitive pay and a supportive remote work environment.

Benefits

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

Company-paid short- and long-term disability

401(k) retirement plan with company match

Employee Assistance Program (EAP)

Qualifications

• Minimum of 5 years of RN experience in primary care or community health.
• Prior remote RN triage experience strongly preferred.

Responsibilities

• Conduct clinical assessments and triage patients based on guidelines.
• Document assessments and care coordination activities in EMRs.
• Collaborate with healthcare providers to ensure quality of care.

Skills

Critical Thinking

Problem Solving

Communication

Education

Registered Nurse License

Tools

EMRs

Microsoft Office

Job description

Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We believe you exemplify these qualities and are excited to have you join our team to continue to make a difference for patients and their families.

About Us

At Sequence Health , we are dedicated to improving the patient healthcare experience through innovative care navigation and triage solutions. Since 2004, our work has helped healthcare organizations enhance operational efficiency, increase patient engagement, and deliver exceptional outcomes.

We hold ourselves to the highest standards of clinical excellence and compassion, and we are proud to be a trusted partner to leading health systems across the country. Our team members are mission-driven professionals who value integrity, continuous learning, and collaborative innovation.

Position Overview:

We are seeking an experienced and compassionate Registered Nurse to join our elite team of remote triage professionals. This RN will serve as the front line of clinical support for patients, delivering high-quality assessment, guidance, and care coordination services via telephone and digital communication platforms.

This role requires a confident, autonomous nurse with a strong clinical foundation, excellent judgment, and a deep commitment to patient-centered care. You will work remotely in a structured and supportive environment, contributing to improved outcomes and experiences for patients across a variety of primary care and specialty settings.

Key Responsibilities:

• Conduct thorough clinical assessments and triage patients based on established evidence-based protocols and clinical guidelines.
• Respond to patient inquiries via inbound and outbound calls, as well as secure patient messaging portals.
• Provide appropriate recommendations for care or escalate concerns to the appropriate provider or care team member.
• Document assessments, communications, and care coordination activities in electronic medical records (EMRs) with accuracy and clarity.
• Support administrative functions related to patient care including FMLA, ADA, STD/LTD documentation, and coordination.
• Collaborate with healthcare providers, clinical teams, and practice administrators to ensure continuity and quality of care.
• Uphold Sequence Health’s commitment to clinical excellence, integrity, and service in every interaction.
  
• Any other duties necessary to drive our values, fulfill our mission, and abide by our company values.

Required Qualifications:

• Active, unencumbered Registered Nurse license in a compact licensure state; Washington State licensure is preferred .
• Minimum of 5 years of RN experience , preferably in primary care, community health, care coordination , or ambulatory settings .
• Prior remote RN triage experience or experience with telephone-based care delivery strongly preferred.
• Demonstrated clinical proficiency with strong critical thinking, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills, with the ability to convey empathy and clinical clarity via phone and written messages.
• Proficiency in using EMRs (e.g., Epic, Cerner, Greenway) and standard office software (Microsoft Office, Adobe, fax, etc.).
• Ability to work independently within scope, while maintaining alignment with clinical protocols and best practices.

Remote Work Requirements:

• A dedicated, HIPAA-compliant home workspace free from distractions.
• Ability to securely house company-provided equipment.
• High-speed internet access (minimum: download speed of 24 Mbps / upload speed of 4 Mbps).
• Must be located within the United States; no visa sponsorship available .

Physical Requirements:

• Ability to sit for extended periods during call coverage.
• Adequate hearing and vision to use a computer, telephone, and other digital tools effectively.
• Comfortable wearing a headset for prolonged periods.

What We Offer:

• Competitive hourly pay with opportunities for growth and advancement.
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid short- and long-term disability
• Life and accident insurance
• Employee Assistance Program (EAP)
• Voluntary supplemental benefits for employees and their families
• 401(k) retirement plan with company match
• A collaborative, inclusive, and mission-driven remote work culture.

If you are a skilled RN who is passionate about providing exceptional care and thrives in a dynamic, remote care environment, we invite you to apply. At Sequence Health, you’ll play a vital role in advancing the future of healthcare—one patient at a time.