Triage Nurse Advisor (RN)

Fairview Health Services; Saint Paul (MN); On-site; USD 68,000 - 86,000; Part time

Benefits offered by this job

Generous benefits package

Tuition reimbursement

Retirement plans

Retirement plans

Job summary

A prominent healthcare organization is seeking a Telephone Triage Nurse Line Advisor in Saint Paul, Minnesota. The role requires a current Minnesota RN License and 3+ years of RN work experience. You will independently triage patient calls and provide support in a remote setting after initial training. The position emphasizes customer satisfaction and efficient call management. Working on a 0.6 FTE schedule with evening shifts and every other weekend, this role offers a generous benefits package including medical, dental, and retirement plans.

Qualifications

• Must have 3+ years RN work experience.
• Wisconsin RN License to be obtained within 120 days of hire.
• Wisconsin RN license application submitted within 30 days and obtained within 120 days.
• Proficient in documenting in electronic health record software.
• RN triage experience required.

Responsibilities

• Accountable for quality assessment and client happiness.
• Efficient management of calls and responses.
• Collect patient information via phone using nursing process.
• Educate callers about symptoms, tests, and facilities.
• Maintain professional demeanor and improve customer satisfaction.
• Ensure quality assessment and efficient care management.

Skills

Current Minnesota RN License

RN Triage experience

Computer skills in electronic health record software

Education

Bachelor's Degree in Nursing

Basic Life Support (BLS)

Tools

EHR software

Job description

Job Overview

Apply today to join our 34,000+ employees and 5,000+ system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other!

Are you ready to use your nursing skills and continue making a difference while not having to be full time or needing to face the physical demands of a hospital or clinic nurse role? On the Telephone Triage Nurse Line Advisor with Fairview, that's what we do! Join other nursing professionals in an encouraging environment where we support each other. We are adding new positions due to growth.

Training: Training for this position requires flexibility to work full time (1.0 FTE) on-site for 4-6 weeks. Our training shifts are variable including days, mid‑shift, evenings, and weekends.

Following training, we work remotely. The work from home location is required to be within driving distance from Midway Corporate Campus in Saint Paul, Minnesota.

Schedule: This opening is 0.6 FTE (48 hours per two weeks) on our EVENING shift with an EVERY OTHER weekend rotation, mix of 4:30 pm‑11:00 pm and 3:30 pm‑1:00 am shifts.

As RN Advisors, we independently triage calls from patients inquiring about their symptoms, medication refills, test results, and information regarding our facilities. We handle approximately 6 calls per hour with calls lasting 6‑9 minutes in duration. We are advocates, assisting callers through the health care system.

Responsibilities

• Accountable for quality assessment; efficient management of care and client happiness.
• Demonstrate knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
• Focus on callers, maintain a professional demeanor, and continuously implement strategies to improve customer satisfaction.
• Collect information regarding concerns, medical history and description of symptoms via the telephone using the nursing process.
• Use symptom‑based protocols to systematically assess, address needs and provide education.
• Prioritize calls based on patients needs.

Qualifications

• Current Minnesota RN License
• 3+ years RN work experience
• Wisconsin RN License; application submitted within 30 days of hire and obtained within 120 days of hire
• Computer skills: able to document reliably in electronic health record software
• RN Triage experience

Preferred Qualifications

• Bachelor's Degree in Nursing
• Basic Life Support (American Heart Association or Red Cross)

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status