Triage Nurse

CHAS Health; Spokane, Northern (WA, KY); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Annual milestone bonus

Comprehensive health coverage

401(k) with employer match

Paid time off (PTO)

Tuition assistance

Student loan repayment

Childcare reimbursement

CME and license fee reimbursement

Job summary

CHAS Health in Spokane, WA is seeking a Registered Nurse to provide direct call center support, triage clinical questions, and document patient interactions in the electronic health record.

You will use medical protocols to teach self-care and determine care priority, coordinating with Providers and Medical Assistants to ensure timely responses for patients with care gaps after discharge.

Qualifications

• Valid RN license in Washington state; Idaho license eligibility.
• Bachelor’s degree in Nursing preferred; two-year nursing degree required.
• Prior triage and community health experience preferred.
• Experience with electronic health records strongly preferred.

Responsibilities

• Provide direct support to the call center for diverse clinical inquiries.
• Document all communications in the electronic health record.
• Use medical protocols to educate patients on self-care and give medical guidance.
• Assess care priority based on patient needs and flow factors.
• Coordinate with Providers and MAs to ensure timely treatment.
• Outreach to coordinate care for patients with care gaps post-discharge.
• Perform additional duties to support CHAS Health Mission and Values.

Skills

Customer service

Ambulatory medicine

Electronic health record

Oral communication

Team collaboration

BLS CPR AED

Education

Bachelor’s degree in nursing (preferred)

Two-year nursing degree (required)

Tools

Electronic health record software

Job description

Working Here | Experience Serving Your Community If you are looking to foster a fulfilling career path while serving your community, you are in the right place.

All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range: $38.03 - $57.52

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing!

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

*Offered benefits dependent upon employee eligibility and criteria

Job Description

Purpose of Job

Improve the overall health of the communities we serve by enhancing access to nurse-driven medical advice and guidance.

Essential Duties and Responsibilities

• Provides direct support to the call center for incoming patient phone calls with a variety of clinical questions and needs.
• Facilitates patient care, and documents all communication into the electronic health record.
• Uses accepted medical protocols to teach self-care to patients and give medical advice.
• Determines priority of care based upon physical and psychosocial needs, as well as factors influencing patient flow.
• Coordinates with Providers and Medical Assistants to ensure that timely treatment/response is provided to patients.
• Outreaches to coordinate care for patients with gaps in care including patients recently discharged from hospitals.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

• Valid RN license in the state of Washington, with RN license eligibility in Idaho.
• Bachelor’s degree in Nursing preferred, two-year degree in nursing required.
• Previous experience in triaging and community health environment preferred.
• Experience with electronic health record strongly preferred.

Skills

• Excellent customer service skills and compassion for patients required.
• Excellent ambulatory medicine clinical knowledge.
• Computer skills required with the ability to document electronically clearly and efficiently, using medical terminology and accurate spelling.
• Excellent oral communications skills required.
• Must be able to work well with the team and independently.
• BLS (CPR/AED) required.
• Commitment to supporting a safe and respectful environment is required.

Physical Demands

Required to sit for greater than 50% of the day, and stand and be mobile at least 25% of the time. Required to use hands to finger, handle or feel over two-thirds of the time, as well as reach with hands and arms. Climbing, balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day, with a large amount of this occurring over the telephone. Amount of time spent lifting or exerting force is less than one third of the time for up to 25 pounds. Rarely is there a need to lift more than 25 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Core Values

Social Responsibility Patient-Centered Entrepreneurship Respect for Human Dignity Commitment to Continuous Quality Improvement Fun

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.