Triage Nurse

Soents; Dayton (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Soents in Dayton, Ohio is looking for a Clinical Triage Nurse to manage patient calls about clinical questions and provide necessary education. The position involves extensive phone interaction and requires a good standing RN licensure in Ohio.

The ideal candidate will have at least one year of nursing experience, a diploma in nursing, and proficiency with EMR software. Key responsibilities include triaging patients, documenting concerns in medical records, and educating patients about their care.

Qualifications

• RN licensure in good standing in the State of Ohio.
• Minimum 1-year nursing experience required.
• CPR Certification required after 6 months.

Responsibilities

• Handles incoming patient calls for clinical questions and prescription refills.
• Documents patient questions accurately in the electronic medical record.
• Conducts patient education maintaining current pre- and post-operative knowledge.
• Triages patients needing to be seen and prepares medical records.

Skills

Electronic Medical Record (EMR) software

Attention to detail

Interpersonal and communication skills

Organizational skills

Basic computer knowledge

Education

High School Diploma or equivalent

Diploma from an accredited school/college of nursing

Job description

Position Overview

The Clinical Triage Nurse handles all incoming patient calls regarding clinical questions, patient education, prescription refills, and making required post‑operative care follow‑up calls. The role requires heavy patient interaction via phone and includes facilitating other clinical phone calls for providers, including hospital consults.

Essential Duties and Responsibilities

• Handles incoming patient calls regarding clinical questions, prescription refills, and required post‑operative follow‑up calls.
• Accurately and efficiently documents patient questions and concerns in the electronic medical record.
• Supports patients and families as needed; calmly handles difficult patients/families and maintains a professional manner.
• Conducts patient education and training while maintaining current knowledge of pre‑ and post‑operative instructions.
• Triage patients who need to be seen; work‑in patients per physician’s preferences and appropriately notify staff of work‑in appointments; ensures medical records are prepared and available.
• Maintains current knowledge of each physician’s standing orders.
• Directs hospital consults to the correct physician while taking complete and accurate information to assist the physician.
• Handles other duties and special projects as assigned.

Requirements

License / Certifications

• RN licensure in good standing in the State of Ohio.
• CPR Certification – required after 6 months on the job.

Education

• High School Diploma or equivalent required.
• Diploma from an accredited school/college of nursing required.

Experience

• Minimum 1‑year nursing experience required.

Knowledge & Skills

• Previous experience with Electronic Medical Record (EMR) software required.
• Attention to detail, timeliness, and strong organizational skills required.
• Effective interpersonal and communication skills.
• Basic computer knowledge.
• Ability to communicate and articulate complex information simply.