Triage Nurse

Charlotte Community Health Clinic

Charlotte (NC)

On-site

USD 65,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

401K Retirement Plan w/ discretionary?

PTO

Holiday Pay

Employee Assistance Program (EAP)

Job summary

Charlotte Community Health Clinic is seeking a Triage Nurse to assess patients, determine urgency, and direct them to the appropriate care area. The role supports wound care and nursing tasks under the Director of Nursing in a full-time capacity.

Applicants should be a Graduate of an accredited RN program with NC licensure (compact license allowed), CPR certification, and 1–2 years in clinical settings preferred. Epic EMR experience preferred; bilingual skills are a plus.

Qualifications

Able to communicate effectively with a wide range of staff, physicians and public.
Ability to multitask and work well under pressure.
Maintains confidentiality and follows HIPAA guidelines.
Excellent organizational, problem solving and critical thinking skills.

Responsibilities

Assess patients and determine urgency to direct them appropriately.
Document patient needs, actions taken and responses in medical records.
Provide age-specific nursing care and assist with wound care as needed.
Administer medications and treatments within scope of practice.
Coordinate referrals and communicate with providers to support care plans.
Ensure patient safety and advocate for patient needs.

Skills

Communication

Multitasking

Organizational skills

Problem solving

Critical thinking

Customer service

HIPAA compliance

Education

RN licensure in NC

CPR Certification

RN program graduate

Tools

Epic EMR

Job description

Job Summary

Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care. This position will assess patients, determine the urgency of their condition, and direct them to the appropriate area according to their needs.The triage nurse will also assist with wound care, etc.

Job Description

Job Description: Triage Nurse

Title: Triage Nurse

Reports to: Director of Nursing

Status: Full-time/Exempt

Job Summary

CCHC Core Requirements

Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
Caring and Compassion – We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
Respectful Communication – We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.
Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.
Accountability – We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
Customer Safety – We recognize and correct potential hazards to protect our customers and ourselves.

Key Responsibilities

Provides age-specific patient care by assessing, implementing, evaluating, and documenting the individual patient needs, actions taken and the patient responses relative to nursing care;
Shares patient information with provider to facilitate care evaluations and updates data in the medical record; Accepts direction from provider; Makes patient referrals as directed by the provider, and as appropriate, to resolve identified problems or reach established patient goals; Reviews orders for clarity and appropriateness;
Gathers information, reviews past allergic reactions;
Administers medications and treatments within scope of practice, uses approved policies/procedures/protocols;
Uses problem solving skills to identify and work through issues;
Displays critical thinking skills to determine appropriate care;
Considers patient/family cultural differences and incorporates into patient care;
Identifies patient learning needs, incorporates into care by providing education and counsel to patients, and documents patient understanding;
Knowledgeable of growth and development of individual’s life stages;
Helps to facilitate care provided is consistent with policies, procedures and telephone triage protocols, in cooperation with the physician;
Able to function in emergency situations and facilitates the care provided for all patients;
Facilitates quality of patient care;
Serves as an advocate for the patient;
Maintains all appropriate licensure.
Understands and follows HIPAA guidelines and ensures the confidentiality of patient results;
Ensures all test results, in-house and referred, are reported to the provider by checking a manifest or providing oversight of pending labs;
Able to perform CLIA waived tests;
Other duties as assigned

Minimum Qualifications

Able to communicate effectively. Interacts in a friendly, professional manner with a wide range of staff, physicians and public. Plan, prioritize and complete delegated task with attention to detail. Ability to multitask and work well under pressure is essential. Requires excellent organizational, problem solving and critical thinking skills. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Comprehensive knowledge of Accounting procedures and principles. Ethical behavior when dealing with sensitive financial information. High level of accuracy and efficiency. Courteous, professional manner, strong customer service skills.

Experience

1-2 years in a physician practice or community-based health assignment preferred.

Additional Skills Required

Ability to work effectively with consumers from diverse social, cultural and economic backgrounds; Ability to work independently and use critical thinking skills; Excellent interpersonal & customer service skills; Strong oral & written communication skills; Demonstrates a positive attitude and respectful, professional customer service. Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations. Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns. Proactively continues to educate self on providing quality care and improving professional skills. Ability to successfully complete generic and department specific skills validation and competency testing.

Additional Skills Preferred

Proficiency in electronic medical records; Experience with Epic (Preferred). Bilingual English/Spanish is preferred, but not required.

Education

Graduate of accredited Registered Nurse program required. Current RN Licensure in North Carolina May be a compact license that is legally allowed to practice in NC. CPR Certification.

Physical Requirements

Repetitive movement of hands and fingers – typing and/or writing.
Lifting of greater than 50 pounds
Occasional standing, walking, stooping, kneeling or crouching.

The Mission of Charlotte Community Health Clinic is to provide the highest quality, patient centered, health care services for low-income and other underserved individuals. Our Vision is a healthy community where all individuals, regardless of ability to pay, will have access to comprehensive, coordinated quality health care. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so, we need staff committed to this mission who will do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.

Company Description

Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults.

Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to affordable, quality, and comprehensive health care. We accept most major health insurance plans, as well as Medicaid and Medicare. For patients without health insurance, we offer a discount program based on income and family size.

Our organization is growing! We are thrilled about the expansion of care that our growth allows us to provide. Our goal is to recruit, develop, and retain a team that not only meets the minimum job qualifications, but shares our passion for serving those who need it most.

For More Information About Us, Use The Link Below

https://charlottecommunityhealth.org/en/

Benefits