Triage Medical Assistant (MA) / Registered Nurse (RN) - Virtual Care - Pediatrics

Modern Pediatrics; Austin (TX); Remote; USD 40,000 - 80,000; Part time

Job summary

Join a forward-thinking pediatric practice dedicated to providing exceptional care to children and their families. This role involves triaging clinical inquiries, managing patient communication, and collaborating with a team of dedicated professionals. You will thrive in a supportive environment that values emotional intelligence and a strong connection with families. With competitive pay and a focus on professional growth, this opportunity is perfect for compassionate individuals eager to make a difference in pediatric care. If you are ready to join an innovative team that prioritizes quality and accessibility in healthcare, we want to hear from you!

Benefits

Competitive hourly pay

Paid Time Off (PTO)

Supportive colleagues

Positive patient feedback

Qualifications

• Experience in a pediatrics practice as a triage nurse or MA is essential.
• High emotional intelligence and empathy-first approach are critical.

Responsibilities

• Triaging text messages and calls from caregivers and providing clinical guidance.
• Documenting vaccine records and creating catch-up schedules for new patients.

Skills

Pediatrics experience

Triage nursing

Emotional intelligence

Team collaboration

Communication skills

Education

Licensed Vocational Nurse (LVN) or Medical Assistant (MA)

Job description

Note: We recently made a hire for this position, but we’ll be hiring additional providers soon. If you’re a qualified candidate, we encourage you to apply now so we can fast-track you when we’re ready to bring on our next provider! Also, we're open to other relevant professionals, such as licensed vocational nurses (LVNs). Finally, we're open to remote providers who don't live in Austin, TX.

About Us

Modern Pediatrics (MP) is a primary care pediatrics practice that was founded on the singular goal of creating the very best possible experience imaginable for children and their families. Following this goal as our North Star, we developed a unique care model that includes the following:

• All well-child and illness care occurs in the patient’s home
• 24/7 accessibility through virtual care (text message, phone, video visit)
• High-quality, evidence-based care, using the most up-to-date research available
• Thoughtful, empathic relationship building, which creates a profound depth of connection with our families
• Membership pricing which makes this service available to the broadest range of families possible, not just the wealthy
• Tech-forward approach to everything we do for our patients and families

Since our 2020 launch in Austin, we've found that families absolutely love this model of care! You can find some of our patient reviews here to get a better feel.

At the end of the day, Modern Pediatrics is simply about amazing medical professionals providing truly exceptional care to children and their families. Our job is to hire the very best people (that’s you!), and give them everything they need to do their jobs beautifully.

This Role

• Hours: Evening & Weekend
  • Weekdays: 5:00pm - 8:00pm
  • Weekends: 8:00pm - 8:00pm
  • These hours aren't set in stone - let's talk!
• Clinical
  • Triaging text messages and calls from caregivers and providing clinical guidance.
  • The bulk will be responding to non-urgent and urgent text messages/pictures/videos/phone calls from parents regarding their clinical questions, and providing them the appropriate assessment and plan for their child.
  • You and the on-call PCP will manage these messages together, communicating and learning from one another.
  • More brains are better than one!
• Administrative
  • Documenting vaccine records for new patients
  • Creating vaccine catch-up schedules for new patients who are behind
  • Uploading test results and clinic notes from referral partners
  • Other administrative items as needed

Why Join MP?

• Competitive hourly pay
• Amazing colleagues
• Very happy patients
• PTO

About You

• Must have experience in a pediatrics practice as a triage nurse or MA.
• High level of emotional intelligence and an empathy-first approach to working with your patients’ parents and caregivers
  • The depth of connection with our families is the core of our success as an organization
• Thrive in a team-centered environment. Willingness to ask for help from your team members when you need it
• Driven in your pursuit of professional growth and life-long learning
• Confidence in your abilities, but not afraid to admit your weaknesses in the pursuit of learning
• Willingness to go above and beyond for the needs of our patients/families and the organization as a whole