Triage Engineer, Internet Technologies

Socket.dev; Cupertino (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Apple is seeking an enthusiastic engineer for its Triage Engineering team to screen and triage bug reports and help deliver high-quality releases for iOS, macOS, and related applications.

You will manage a large incoming bug queue, translate reports into practical steps, and collaborate with various engineering teams to ensure timely resolution, with an emphasis on automation to speed triage. Strong communication and Python/JavaScript skills are essential.

Qualifications

• Bachelor's or Master's degree in Computer Science or equivalent experience.
• Proficient in triaging, troubleshooting and debugging techniques.
• Excellent written and verbal communication skills.
• Experience with Git or other source control systems.
• Strong programming skills in Python and JavaScript, or other languages.
• Experience using Gen-AI in day-to-day tasks.

Responsibilities

• Screen incoming bug reports and triage with urgency and accuracy.
• Handle a large bug queue and translate into actionable steps for engineers.
• Collaborate with multiple engineering teams to escalate issues appropriately.
• Use automation to scale triaging processes and identify critical issues.

Skills

Python/JavaScript programming

Triaging

Communication

Git

Gen-AI

ML/AI concepts

Building/deploying tools

C/C++/Swift/Obj-C

Education

Bachelor's or Master's in CS

Tools

Git

Job description

DESCRIPTION

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Airdrop, FaceTime, Phone, SharePlay, Messages, Mail, Safari and WebKit are some of the most used applications and frameworks across both iOS and macOS platforms, and our work here touches millions of customers. The Triage Engineering team is looking for an enthusiastic, and detail-oriented engineer to help deliver the next quality release of these products on Apple’s platforms.

DESCRIPTION

The Triage Engineering team is looking for an engineer with a strong technical and triaging background to help screen and triage incoming bug reports, handle a large influx of reports, reduce them to practical steps and assign them to the appropriate team. By understanding the reports coming in and escalating them appropriately, you will play a key part in making future releases of Apple’s communication applications and browser exceptional. In this role, you will help us screen incoming bugs, run a large queue in a timely manner, reduce them to practical steps, and assign them to appropriate engineers. Excellent communication skills are a must because of the close interaction with several engineering teams throughout Apple for this role. In addition to leveraging your programming skills to automate and scale various aspect of triaging to identify critical issues faster.

MINIMUM QUALIFICATIONS

• B.S or M.S in Computer Science, or equivalent experience


• Ability to utilize triaging, troubleshooting and debugging techniques


• Excellent written and verbal communication


• Experience working with Git or other source control systems


• Excellent programming skills in Python, Javascript or other languages


• Expertise in using Gen-AI day to day

PREFERRED QUALIFICATIONS

• Experience in Swift or Objective-C or C/C++


• Experience in building and deploying tools


• Understanding of ML/AI concepts and data analytics