TRIAGE COORDINATOR - AXIS SPINE CENTER

Surgery Partners, Inc; Post Falls (ID); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health care coverage

Tuition reimbursement

401K retirement plan

Wellness program

Employee discounts

Work-life balance

Job summary

Northwest Specialty Hospital seeks a compassionate Triage Coordinator (CMA/LPN) to perform phone-based triage and initial patient assessment. You will decide next steps, coordinate with providers, and document triage information in the chart.

The role requires HIPAA compliance, strong communication, and patient-care focus. Responsibilities include rooming patients, vital signs, injections, UA and EKG tasks, and collaboration with departments to ensure complete patient charts.

Qualifications

• Proof of Basic Life Support (BLS) certification.
• Certified Medical Assistant (CMA) with active credential from AAMA/NCCT/NHA or Idaho LPN license.
• At least 1 year of CMA or LPN experience.
• Eligible to work in the United States.
• High school diploma or equivalent.

Responsibilities

• Assess patients over the phone and determine next steps.
• Make clinical decisions on patient care and ED referrals.
• Coordinate with medical team to access patients.
• Create accurate triage documentation in patient charts.
• Room patients and educate on medications and instructions.
• Maintain HIPAA-compliant patient information and confidentiality.

Skills

Phone triage

Communication

HIPAA compliance

Team collaboration

Verbal & written English

Education

CMA certification (AAMA/NCCT/NHA) or Idaho LPN license

BLS certification

High school diploma or equivalent

Tools

EKG testing

Urinalysis

Job description

Northwest Specialty Hospital is seeking a compassionate, patient-oriented Triage Coordinator (CMA) to join our Axis Spine team!

Under the supervision of the medical provider and clinic leader, you will primarily be doing phone triage in this position. Duties will include answer live phone calls from patients and medically assess the patient's needs, make clinical decisions as to whether the patient needs to be seen or sent to the Emergency Department to assess, knowledge of provider’s schedules and preferences with acute patient scheduling, and create proper triage documentation in patient's chart.

Other duties that the Triage Coordinator may assist with are rooming patients, record vital signs, administer injections, perform urinalysis, EKG testing, set up and clean up procedure rooms for in office procedures, properly discard all biohazard and sharps waste, and stock supplies. Must demonstrate good principles and practices of aseptic technique, knowledge of standard precautions, EKGs, urinalysis, including proper order of draw and processing specimens, and basic pharmacology. This position will also work closely with other departments as needed, to ensure the patient's chart and information is complete to receive treatment. Works under stress and in situations that demand patience and tact while providing impeccable service.

Essential Functions

• Assess patients over the phone.
• Medically assess patient's needs and make clinical decisions on next steps in their care.
• Work with the medical team and providers to access patients.
• Create proper triage documentation in chart.
• Room patients as needed.
• Educate patients on medications, special diets, and other physician-ordered instructions
• Take patient information and medical histories.
• Update patient information as needed.
• Keeps information confidential and a HIPAA secure environment.
• Assist with Certified Medical Assistant duties as needed.
• Other duties as assigned.

Qualifications And Preferred Experience

• Demonstrates eligibility for employment in the United States.
• High school diploma or equivalent.
• Proof of Basic Life Support (BLS) Certification.
• Aware of standards of cleaning and performs in accordance with them.
• Ability to relate and work effectively with others.
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Is aware of standard and performs in accordance with them.
• Knowledge of CPT, ICD-10 codes and medical terminology preferred.
• Must be a Certified Medical Assistant (CMA) with an active certification with the American Association of Medical Assistants (AAMA) or National Center for Competency Testing (NCCT) or National Healthcareer Association (NHA) or have an active Idaho Licensed Practical Nursing License.
• At least 1 year of experience as CMA or LPN required.

About Northwest Specialty Hospital

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally, and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County that span across multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient-focused approach, and robust benefits package!

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit-eligible positions)
• Tuition reimbursement
• Growth opportunities, ongoing education, training, and leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance
• Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**