Triage Consultant

Kenyan Edu; Texas; Remote; USD 41,000 - 58,000; Full time

Benefits offered by this job

100% Remote

Job summary

AMERICAN HOSPITAL SERVICES GROUP, LLC. seeks a Triage Consultant for 100% remote work to support Military OneSource.

You will assess participant needs, determine eligibility, and facilitate referrals to internal and external services with a focus on timely, accurate information delivery. Roles include intake, needs assessment, documentation in the Prime system, and coordination of referrals to Non-Medical Counseling and SECO resources.

Qualifications

• Master’s degree in a mental health related field (social work, psychology, marriage/family therapy, or counseling).
• Excellent customer service and communication abilities for a contact center.
• Ability to pass DoD Tier 1 suitability investigation within 30 days.

Responsibilities

• Provide Military OneSource contact center operations for participant intake, needs assessment, information delivery, and referrals.
• Assess participant needs and determine eligibility and scope of services.
• Route participants to Non-Medical Counseling providers, SECO, and other authorized resources.
• Document interactions in the Prime system and maintain accurate participant records.
• Conduct initial needs assessment and advise on appropriate service pathways; facilitate referrals or warm hand-offs.

Skills

Customer service

Communication

Needs assessment

Military life understanding

Call center operations

Documentation

DoD suitability

Education

Master’s degree in a mental health field

Tools

Prime system documentation

Job description

# Triage ConsultantAmerican Hospital Services GroupRemote Full Time Remote Posted 5 hours agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: Benge Corner, Texas, United States URL: https://www.chenega.com/ Overview AMERICAN HOSPITAL SERVICES GROUP,LLC. Remote The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency. Responsibilities 100% Remote - Telework Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services. Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources. Perform in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants. Interactions shall be conducted in a professional, participant-focused manner and shall ensure efficient access to appropriate services without unnecessary delay or repetition of participant information. Conduct participant intake and assess needs through consultative interaction Determine eligibility and appropriate scope of services based on program guidelines Provide accurate, current, and program-approved information to participants Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions Service shall be consultative in nature. Triage Consultants shall not provide clinical assessments, diagnosis, or treatment, and shall not engage in solicitation of any kind. Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. Facilitate referral or warm hand-off to Non-Medical Counseling providers when the participant’s needs are within scope of NMC services Provide appropriate referrals to clinical or emergency services when the participant’s needs exceed the scope of Non-Medical Counseling Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable Identify and provide alternative resource options for Guard and Reserve participants who may not have access to TRICARE or other healthcare coverage Other duties as assigned Qualifications Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling. Successfully pass background and drug screening Knowledge, Skills and Abilities: Possess strong customer service and communication skills appropriate for a contact center environment Knowledge and understanding of military life, including the unique needs of service members and their families Ability to assess participant needs and determine appropriate service pathways Familiarity with contact center operations, including call handling, documentation, and performance expectations Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Sufficient fine motor skill for use of computers, calculator with an ability to withstand repetitive keyboarding for extended periods of time Visual, auditory and communication abilities sufficient to perform the essential functions of the job Ability to kneel bend and twist at the waist on an occasional basis, Ability to push, pull, carry and lift objects weighing up to 25 pounds on a regular basis and more on an occasional basis Ability to travel by plane and safely operate a motor vehicle Teleworking Permitted?Yes Teleworking Details100% Remote Estimated Salary/Wage Up to USD $36.00/Hr. To apply: https://weworkremotely.com/remote-jobs/american-hospital-services-group-triage-consultant